LANPASS flexible kilometer redemption
The new LANPASS FLEXIBLE AWARDS has many more available seats for you to redeem your kilometers and to choose when you want to travel. This system is made of three award levels in economy class and you can choose the combination you prefer to complete your round-trip.
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Required kilometers to redeem awards to fly free in LAN and the same availability the program has had until now are mantained. |
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For a higher amount of kilometers you can access to a better availability than in the Classic level.
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For more kilometers you access to the maximum of available seats to redeem.
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In order to make the award redemption easier, the new system includes a timetable in which you will see all available awards, three days before and three days after the date you chose to fly.
You can redeem your kilometers to Upgrade to superior cabin only to one way trip or round-trip. We also maintain the redemption for the Premium Business Class with a single value in kilometers.
If you are lacking kilometres, you can purchase them immediately, within the same redemtion process.
With so many options to choose, you can redeem your kilometers immediately without reservation!*
Useful information to redeem your kilometers
Remember that before redeeming your kilometers it is important:
- Every time you redeem a LANPASS prize ticket at LAN offices or through the Call Center you should have to pay a service fee for each ticket (LANPASS service fee). This fee is additional to the rates of shipment and taxes and currency changes according to the type of ticket you have exchanged. If you make your redemption at LAN.com, you do not pay the service fee.
- Consider the rates of shipment and taxes. The LANPASS prizes, just like paid tickets, have associated rates of shipment and taxes that you will have to pay when making upor redemption. You will pay them online with your credit card in step 3 of the prizes exchange process.
- Tickets to fly in LAN are valid for 6 month in domestic flights and 1 year in international flights, since the issuance date.
- Because of the complexity of itineraries and the range of connections and combinations, there are some prizes that can only be exchanged through the LANPASS Call Center or through your travel agent. These are:
- Prizes to fly oneworld airlines without connections in LAN flights.
- Prizes to fly in associated airlines without connections in LAN flights.
- Prizes of Upgrade with kilometers.
- Other tickets to fly in LAN (with more than one destination, that combine airlines or that include routes not qualified for the exchange of kilometers).
* Awards must be issued immediately, that’s to say, reservation and issuance must happen at the same time.
