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LANPASS is LAN's Frequent Flyer Program, created to reward customer loyalty. Currently, we give out more than 250,000 free tickets every year. We have more than 3 million members, who enjoy all the benefits and privileges our Program has to offer.
As a member of our Frequent Flyer Program, you can earn LANPASS kilometers by flying with any oneworld alliance airline. You can also exchange these kilometers for reward tickets to any of LANPASS/oneworld's nearly 700 destinations worldwide.
Click here for a list of oneworld Alliance airlines.
Click here for a list of LANPASS-affiliated airlines.
To sign up for a LANPASS membership, simply fill out the form in the LANPASS menu, or click here.
Signing up for LANPASS is completely free of charge.
The easiest and most effective way to manage your LANPASS Account is through
LAN.com
In order to do this, always remember your password for accessing LANPASS through
our site. At LAN.com, you can perform all the tasks associated with the management
of your account, such as:
Children aged two and up can become LANPASS Members and begin earning kilometers.
All people over the age of two can are eligible, regardless of their nationality or place of residence.
The kilometers you earn depend on your destination, cabin class and member category.
Click here for the Distance Table
LANPASS has a minimum standard of 800 kilometers for LAN flights and flights with our affiliate airlines. That is to say, you will always earn a minimum of 800 kilometers every time you fly even if the actual distance flown in less than that. The mimimum kilometer earning benefit is not valid for LAN flights within Argentina.
Note: The minimum standard only applies to fares that allow for the earning of kilometers. Click here for more information about earning restrictions in oneworld and associated airlines.
Yes, all flights allow you to earn LANPASS kilometers (to varying degrees).
1. When making reservations/purchasing your ticket: When making
reservations or purchasing your ticket, you can provide your member number
and request that your kilometers be counted. At www.lan.com,
you can enter your member number during the step where you are asked to enter
your passenger information.
2. At the counter: The easiest way to ensure that your kilometers
are accredited is to provide your member number at the check-in counter before
each flight, requesting that your kilometers be counted.
Provide your member number at the check-in counter when flying with LAN or
any LANPASS-affiliated airline.
Your member number will be printed on the bottom of your barding pass with
the code LA, which means that your kilometers with by registered on your LANPASS
Account.
3. After flying: If you forgot to provide your LANPASS member number at the counter or when you purchased your ticket, you can request the accreditation of your kilometers via the LANPASS Call Center.
You may earn kilometers by flying with our affiliate airlines under the same conditions as with LAN, save for certain exceptions.
Click here to learn the earning restrictions imposed by LANPASS-affiliated airlines.
Generally, LANPASS kilometers earned on LAN flights will appear on your Account Statement within the 48 hours following the flight. Kilometers earned on flights with our affiliate airlines can take up to 30 days.
LANPASS Members can also earn kilometers by using the services of our 20,000+ associate businesses around the world. LANPASS Members earn kilometers by:
Kilometers earned by flying are valid for a period of 36 months after they
are earned. Kilometers earned by using the services of LANPASS-associated
businesses are valid for three calendar years.
Independent of the limitations stated above, If you fly with LAN and earn one or more kilometers for the flight, ALL your kilometers will be revalidated for another 36 months.
There are various ways to redeem your LANPASS kilometers:
The quickest and easiest way to redeem a reward for a flight with LAN is through LAN.com, using the Flexible Redemption service.
You can also redeem a reward through the LAN Call Center or offices, paying the corresponding service charge . If you redeem your reward through a travel agency, you must pay their service charge.
If your destination is not available through the online Flexible Redemption service, please contact our Call Center .
The LAN leg of the flight is calculated according to the flexible reward table and the affiliated airline leg is calculated according to the oneworld reward table . The number of kilometers needed to redeem a reward with a leg involving another airline is the total of the two previously mentioned calculations.
No, rewards are issued immediately.
Yes.
No, once issued the reward is personal and nontransferable. However, it is possible to return the reward, pay the respective fine and redeem a new one.
No.
Changes can be made through the LAN Call Center or at any LAN office. Date changes for rewards issued through Lan.com can be made with no charge through our website.
A reward can be changed for another worth the same amount of kilometers as originally paid. For example, a redeemed Santiago - Buenos Aires Plus reward can be changed for an equivalent or Classic reward, but not for a Full one.
Yes, according to the former system's terms, conditions and availability.
Every month, you will receive an E-newsletter from LANPASS containing your Account Statement. You can also check your kilometer balance on LAN.com or by contacting our Call Center.
Yes. Every month, an e-newsletter from LANPASS containing your Account Statement will be sent to your e-mail address.
Through the LANPASS Call Center:
Contact the Call Center and
request that the missing kilomers be accredited.
The are three Elite membership categories:
In order to obtain and maintain Elite membership, you must meet one of the two following requirements every calendar year (between January 1 and December 31):
Notes:
1. Applicable to fares, routes and travel dates that allow for the earning
of LANPASS kilometers.
2. Class bonus: When flying with LAN, you will receive a bonus equal to
25 percent of the total distance traveled if you are flying Executive Class.
3. Segment: A direct flight between two cities
If you start an Elite membership in 2008, then your membership will last until March 31, 2009.
This way, you can take advantage of your benefits until March 31 of the following year, in addition to the official category period, which begins on April 1 of the year following the year in which you joined and continues through March 31 of the subsequent year.
You can become an Elite member as soon as you've earned enough kilometers or flown enough segments, provided you meet the requirements before December of this year.
Once you qualify, you will receive your Elite Welcome Pack within 30 days. The pack contains:
Tip: If you fly before receiving your Elite Pack, most of the benefits will be recognized regardless! Simply inform the LAN representative behind the Premium Category counter and provide your member number.
You can request a new membership card to replace the one you lost. To do this, simply contact our Call Center and request a replacement card.
Valid kilometers are those earned through LAN flights, oneworld flights and flights with LANPASS-affiliate airlines and those earned for Cabin class bonuses on LAN flights.
Try again later or contact our LAN.com Call Center
If you are a registered LAN.com user, try signing in to LAN.com using your user name and password. Your member number will appear on your Account Statement. If you are not a registered LAN.com user, contact our Call Center to obtain your LANPASS member number.
TIP: If you are a Chilean citizen, your member number is your RUT number.
If you cannot remember your password, try LAN.com's Forgotten Password service. An e-mail will be sent to the e-mail address you registered when signing up for LAN.com. If you do not have a registered e-mail address, contact our Call Center to obtain a new password.
Aquí podrá realizar todos los trámites referentes a su cuenta LANPASS, como:
Click here for more information regarding Class Upgrades.
Click here for the Call Center number for your country.
