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LAN offers its passengers Special Services to make flying with us as comfortable as possible. Following please find the list of Special Services LAN has to offer.
Passengers who, due to their visual impairment, must be identified for security reasons and to be provided with additional assistance (if necessary).
Blind/visually-impaired passengers do not require MEDIF. They are considered self-sufficient if they are capable of communicating with the crew members, traveling with or without a helper animal. If they are not able to do so, their boarding must be in accordance with restrictions pertaining to the admittance of non-self-sufficient passengers. Passengers who are both blind/visually-impaired and deaf/hearing-impaired are not considered self-sufficient as per this definition.
A maximum of four unaccompanied blind/visually-impaired passengers are permitted per flight. One travel companion for every five such passengers is required, with a maximum of 20 such passengers on aircraft with one aisle and 30 on aircraft with two aisles. The companion must be a legal, mentally and physically able adult capable of communicating with the passengers and the crew.
These passengers are permitted to travel with a helper animal without extra charge and such animals are not to be counted as part of the passenger’s luggage exemption. The helper animal (with muzzle) is permitted to travel in the cabin with the passenger. The passenger must present certification accrediting the animal as a helper animal, as well as the required health documents for the country of destination.
There are no restrictions regarding the number of helper animals allowed on board. However, the helper animals cannot be put together with other pets.
If the passenger is traveling with a companion, he or she can opt to keep the helper animal either in the cabin or in the holding area.
In order to ensure boarding, service confirmation from PETC or AVIH (whichever is relevant) is required on the reservation.
