Terms and Conditions
Changing tickets through LAN.com
- The reservation should be for at least one adult passenger (over 18 years old).
- The ticket must be valid (validity: 12 months from the original issue date).
- The date change doesn't extend the ticket's validity, since validity from the original date of the ticket's first issue is maintained.
- A reissue is only possible for the same class and fare or higher fares. If there is no availability in the original ticket class, the ticket will be reissued in a class within the same group or a higher one, with the passenger paying the difference.
- Tickets which have been part flown within the period of validity of the original fare can be changed, as long as they comply with all the original conditions and keep the same reservation class and rate.
Route changes:
- Once the journey has begun, itinerary changes are not allowed. Only date changes are allowed.
- For route changes, the date of the last itinerary change is considered the issue date.
General conditions:
- If the change leaves a balance in the passenger's favor, it can only be carried out through LAN sales offices or our Call Center, paying the corresponding fee.
- If the change incurs an additional cost (a difference to be paid by the passenger) because of a difference in the rate or an increase in the cost of taxes when the change is made or because of an increase in the number of stopovers or connections, it can be paid online during the change process.
- Your flight should have a maximum of two rate components. . That is to say, your flight reservation should be outbound (e.g. Miami/Lima), return (Miami/Lima/Miami) or return with connections (e.g. Miami / connection in Lima / Cusco / connection in Lima / Miami). These conditions do not apply for other types of flight.
- Passengers who have already checked in should cancel their check-in before making the date change.
- For package holidays with a stay included, changing your flight does not mean that the date of your hotel stay has been changed too.
Note: We don't recommend you change your ticket if it is part of a package holiday with a hotel stay included, since the dates of your stay in the hotel will not change, regardless of whether this was purchased at a LAN office or through the LAN Contact Center or a travel agency.
You'll receive an e-mail confirming your change of date or itinerary.
Check the additional conditions for changing LANPASS rewards.
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