Baggage Information Offices
| Airport | Phone | Fax | Schedule |
| Auckland |
649-2566900 | 649-2566901 | Mon to Fri 08:00 - 16:00 |
| Bogotá |
573-18 833 87 89 ext 5701 | --- |
07:30 to 18:00 |
| Cancún |
52 998 8860360/61 | 52 998 8860361 | Mon to Fri 09:00 to 14:00 / 15:00 to 18:00 Sáb 16:00 a 00:00 |
| Caracas | 58 212 3552301/3551804 |
58 212 3551804 | Mon to Fri 10:00 to 21:00 Sun 16:00 to 21:00 |
| Ciudad de México |
5255-55719028 | 5255-57869043 | Mon 17:00 to 01:00 Mar a Sun 18:00 a 02:00 |
|
Frankfurt |
01805-010334 (14ct/Min) | 069-69059377 | Mon to Fri. 13:30-15:30 |
| La Paz |
591- 2- 2823058 | 591-2-2121961 | Mon-Wed-Fri-Sun 07:15 to 22:30 Tue 14:30 to 22:30 |
| La Habana |
537-2664644 ext 3197 | 537-6426172 | 8:00 to 13:00 |
| Los Angeles |
310 6461954 | 310 6462071 | Mon to Sun 06:30 to 16:00 |
| Madrid |
3491-3338390 | 3491-7438894 | Mon-Tue-Wed-Thu-Sat 07:00 a 01:00 Fri-Sun 09:00 a 01:00 |
| Miami |
786-265-5510 | 305-869-9399 | 04:30 to 23:30 |
| Montevideo | 5982 6040184 | 59 82 6040185 | Mon-Wed-Fri 9:00 a18:00 Tue-Thu 8:00 to 15:00 Sun 13:00 to 19:00 |
| Nueva York | 1718-751-4576 | 1718-751-4570 | Mon to Sun 5:30 to 14:00 / 16:00 a 00:30 |
| Papeete |
689-826457/ 503010 | 689-826457/ 421887 | |
| Punta Cana |
809-7635353 | 809-9590144 | |
| Rio de Janeiro | 5521-33983601 | 5521-33983797 | Mon to Sun 06:00 to 16:30 / 19:00 to 21:00 |
|
Salvador de Bahía |
5511-6445284 | 5511-6445284 | Mon to Sun 06:00 to 22:00 |
| Santa Cruz | 591-3-3852372 | 591-3-3852401 | Mon-Wed-Fri-Sun 16:00 to 21:00 Tue 07:00 to 11:00 and 16:00 to 21:00 Thu-Sat 16:00 to 21:00 |
|
Sao Paulo |
5511-64452845 | 55119324-0649 | Mon to Sun 06:00 to 22:00 |
| Sydney | 612 96673447 | 612 9667 1564 | Mon-Tue-Wed-Fri-Sat 06:30 to 13:00 |