Username / Membership Nº

Forgot your username?

Password

Forgot your password?

Other Special Needs

Unaccompanied Minors

In order for a child between 5 and 11 years to travel alone, you must request the Unaccompanied Minor (UM) service by calling our Contact Center or any LAN office.  This service entails that the child is in the custody of LAN’s personnel during the entire flight, including stops, and will accompany the child until he or she is handed over to the receiving person in the destination city.

Requesting the service

This service should be requested 24 hours prior to the flight and is valid for all flights operated by LAN and their connections on the same day and at the same airport. They are not accepted on flights with connections that require an overnight layover or on connections operated by other airlines.

The service may be optional or mandatory depending on the age of the minor:

• Children between the ages of 0 and 4 are ineligible for the Unaccompanied Minor Service.
• It is mandatory for children between 5 and 11 years of age travelling alone.
• Between 12 and 14 years, the service is optional.

Unaccompanied minors who have a disability may board as long as they are physically able to participate in an evacuation and can understand and respond to safety instructions. They should also be able to feed themselves and to take care of their personal hygiene needs.

For safety reasons the number of unaccompanied minors travelling alone on one single flight is limited and will depend on the number of seats available on the plane, we therefore suggest you request this service with ample time.

The unaccompanied minor service is not available on LAN.com. Reservations and service for unaccompanied minors may only be requested through our sales office and Contact Center and only paid for at sales offices. The unaccompanied minor service must be confirmed before ticket issuance.

Flight change is subject to regulations that apply to the purchased rate. Therefore, we suggest you request the service first and once it is confirmed, purchase the ticket.

Recommendations

• For a child to be boarded, the request must be previously confirmed by LAN. Important: Minors for whom the service has not been confirmed will be denied boarding.
• Arrive at the airport in advance to do the Check- in. The adult responsible for the child must complete the Transport of a Minor Form, which is provided directly at the counter.
• The adult responsible for the child must remain at the airport until the flight has departed.
• The adult requesting the service is responsible for checking the legal requirements and documents needed by the departure and arrival countries for the minor to travel.
• It is suggested that this service is used on direct flights, in order to avoid connections or being in transit.
• For safety reasons, the unaccompanied minor service is available to healthy, self-sufficient minors. Minors requiring medication during the flight or are not able to cover their basic needs autonomously must travel with an adult.
• Duly label carry-on baggage and only pack what is indispensable for the trip, avoiding valuable items.

Fees

For domestic flights within Chile, Peru and Argentina, a service fee of US$ 15 is charged per flight. For international flights, the fee is US$ 75 per flight.

Within Colombia, a service charge of $50.000 Colombian pesos plus VAT is charged. For international flights originating in Colombia, US$75 plus VAT is charged.

You can pay for this service once it is confirmed at our sales office. Payment may only be made in the airport in cities where there is no sales office.

Infants

An infant is defined as a minor 2 years and under. Infants must travel with their parents or with an adult older than 18 years old. Only one infant is permitted per adult and, in exceptional cases, 2 per adult are allowed when one of them has an assigned seat, paying the corresponding rate. Infants younger than 7 days old must travel with a Medical Certificate

Bassinet

Passengers traveling with infants may request bassinet service by calling our Call Center or any LAN office. This service must be requested at least 24 hours in advance and is only offered on flights operated on Boeing 767 or Airbus 340 aircrafts. To ensure the infant’s comfort and safety, bassinets must be used by minors weighing a maximum of 10 kilos (22, 5 lb) and measuring less than 71 cm (28 inches), no matter what age.

Pregnant Passengers

Passengers who are 32 weeks pregnant or more require a medical certificate that indicates their estimated due date and authorization to travel by plane. After this period, they cannot travel on flights lasting more than 6 hours and, for shorter flights, they must present a medical certificate that authorizes them to fly by plane and indicates their estimated due date. They cannot be accepted on any flight if they are within 7 days of their due date.

Special Meals

Passengers who require a meal service that differs from the standard service offered, must request it by calling our Contact Center or any LAN office at least 48 business hours in advance. This service is only offered on international flights, except for routes that serve a snak, e.g.: Santiago - Mendoza.

Services available are:

• Children´s meal.
• Bland meal.
• Meal for diabetics.
• Gluten intolerant meal.
• Kosher meal.
• Low calorie meal.
• Low fat meal.
• Low sodium meal.
• Low lactose Meal.
• Vegan vegetarian meal (without dairy products and eggs).
• Lacto-ovo vegetarian meal (including dairy products and eggs).
• Japanese meal (only on routes to and from Los Angeles).