LAN announces update to sales and check-in system beginning Friday, September 7

Santiago, Chile - September 5, 2012

LAN Airlines informs passengers that its sales and check-in system will be undergoing a comprehensive update from September 7 – 8, 2012 with the purpose of being at the forefront of technology and ensuring the best quality of service for our passengers.

This process entails a global software transition throughout the Company at all its points of sale including airports, travel agencies, sales offices, and LAN.com.

This means that some of the services and sales channels that our passengers normally use will be temporarily interrupted and unavailable. Services that will be temporarily affected include reservations, sales, ticket exchange and check-in through LAN.com, contact centers and sales offices.  

LAN is dedicated to implementing the update as quickly and efficiently as possible and encourages passengers to follow a few easy preventative measures:

 

  • Please be at the airport at the time indicated on your boarding pass, 4 hours before your flight.
  • Pre-check-in through our website no earlier than 48 hours, and no later than 2 hours before the flight
  • If it is not possible to complete pre-check-in before going to the airport, please print out a copy of your e-ticket with your record locator number and take it with you to present at check-in.
  • We recommend that Comodoro, Premium Silver and Premium LANPASS members have their Elite membership card with them.


FOR PASSENGERS TRAVELING BETWEEN SEPTEMBER 7th AND 8th

Between 2:00 pm on September 7 and approximately 3:00 pm on September 8 (EST) the following will not be available; Web pre-check-in service on lan.com, ticket purchase, redemption of LANPASS prizes, upgrade request to superior class with coupons, change or pay for reservations or tickets at LAN.com, contact centers, travel agencies and LAN Sales offices.  We kindly ask passengers traveling with us on September 7 and 8, to take the necessary steps outlined above.


FOR PASSENGERS TRAVELING ON SEPTEMBER 9th

Additionally, we kindly ask passengers traveling on September 9 to check-in at LAN.com  starting at 2.00 pm Miami, FL / 11.00 am Los Angeles, CA September 8, not before.

 

PASSENGERS TRAVELING TO/FROM THE UNITED STATES

If you are travelling from/to the United States, please arrive 4 hours before departure.