LANPASS Frequently Asked Questions
JoiningTo join LANPASS, all you have to do is complete this form.No, joining the LANPASS program is completely free.Children aged two and over can be LANPASS members and earn kilometers.To join the program, you must be aged two or over and complete the inscription form correctly. It doesn't matter where you live or your nationality.The best way to manage your LANPASS account is through LAN.com. Don't forget your password, which you need to access LANPASS through our site. Here, you can do everything related to your LANPASS account, such as:For security reasons, when you sign up you will have two LANPASS passwords, based on the service channel: one to log in at LAN.com and one for the telephone assistance through the Contact Center. You will be able to tell them apart because your telephone service password is four numbers long and the LAN.com password is six characters long (numbers and letters).To restore your LAN.com and telephone passwords, go to Password Recovery service on our website. An e-mail will be sent to your registered e-mail address. If you have not registered an email address or if it is not current, please call the Contact Center to obtain your new passwords.If you joined after you traveled and if your trip involved a flight sold by LAN you can credit your kms. as long as the flight was with LAN and occurred no more than 60 days before you joined. You should use LAN.com to request the kms. be credited. If you've already done this but your kms. haven't appeared in your account, please call our Contact Center to request the kms. be credited for an extra charge.