Taking into account the needs of passengers and our continuous concern for their wellbeing, LAN developed this Contingency Plan for Lenghty Tarmac Delays to ensure their safe and pleasant experience in the event of irregular operations.
In support of LAN’s commitment to provide the best available service, while continuing to comply with the regulations prescribed by the United States Department of Transportation (DOT), and assisting the various companies that provide services at airports in the United States, LAN developed a comprehensive plan to: maintain its high standards of safety, improve its coordination with local teams, and keep passengers onboard or at the boarding gate, well informed of any situation that may arise.
In the event of a lengthy tarmac delay, LAN will offer passengers beverages and a snack, if such delay extends to two or more hours. In addition, operable lavatory facilities will be available, as well as adequate medical attention provided if needed, while the aircraft remains on the tarmac.
At LAN we strive to provide the highest service standards and are confident that these strategies will allow us to mitigate any inconvenience to our passengers during a contingency. When faced with these situations, LAN will make all reasonable efforts to cover the essential needs of its passengers, while maintaining the highest level of safety, one of the Company’s fundamental values.