Contact us
Because at LAN our clients are most important to us, we operate a help desk to assist you with all your needs regarding your flight.
Help desk:
1-866- I FLY LAN
Option 1: Information on flight arrivals and departures.
Option 2: To purchase tickets
Option 3: Assistance with purchasing your ticket and Check-in at LAN.com.
Option 4: Ticket changes and additional services/changes.
Option 5: LANPASS (Attention schedule: Monday to saturday from 9:00 AM to 6:00 PM).
Option 6: For LANVACATIONS
For questions regarding reservations and purchases made at LAN,com (tickets, hotel reservations or car rental) contact us.
Contact Centers and offices
Find the addresses of our offices and their attention schedules. Also check the telephone number of your country’s Contact Center.
LANVACATIONS
For packages and hotel reservations contact 1800 435 3593
Passengers with special needs
Get to know the services offered by LAN to passengers with special needs and request them through our Call Center. Passengers requiring any special service cannot Check-in through LAN.com
Problems with your baggage?
- If you experience any baggage problems please complete our request form and an executive will contact you as soon as possible.
- Track your lost baggage
Flight status
To check your flight status minute by minute, call at 1-866- I FLY LAN Option 1, at LAN.com or wherever you are by using LAN.com Mobile, entering m.lan.com.
