Customer Service

Contact Us

Find the answers to all your questions and plan your trip quickly and simply by using the online information and services we have provided for you at

If you wish to request additional information, please contact our Help Desk.

  • Flight Status

    • For flight arrivals and departures in real time, go to Flight Status.

    Reservation Payment

    • If you have already booked your travel through, the Contact Center or our offices and wish to purchase the ticket(s) without paying a service fee, go to Reservation Payment.

    Ticket Changes

    • The Flight changes service is not available at To modify the date or route of your flight(s) please call our Contact Center at 1-866- I FLY LAN or visit one of our sales offices.

    Problems with your baggage

    Passengers with Special Needs

    • Find out about services available for passengers with special needs.


    • For answers to all your questions about LAN's frequent flyer program, see our FAQ.


    1-866- I FLY LAN

    Option 1: Flight status

    Option 2: LANPASS

    Option 3: Ticket sales

    Option 4: Others

    To access LANPASS services through the Contact Center you will be asked to provide your telephone password. In order to obtain it, go to Password Recovery.

    Offices and Contact Center


    • For packages and hotel bookings, call 1800 435 3593.

    Suggestions and Complaints