Customer Service

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Find the answers to all your questions and plan your trip quickly and simply by using the online information and services we have provided for you.

If you wish to request additional information, please contact our Help Desk.

  • Flight status

    • To check the most up to date schedules for arrivals and departures for flights operated by TAM, go to Flight Status.

    Ticket Change

    • The Ticket Change service can service is only available through the TAM Call Center in your country.

    Baggage Information

    Passengers with Special Needs

    TAM Fidelidade


    Helpdesk TAM

    1888 2FLYTAM

    Option 1: TAM Fidelidade clients

    Option 2: clients

    Option 3: Agencies

    TAM Call Center

    ícono oficinas de contacto

    TAM Offices

    Suggestions and Complaints