This charge exists in addition to the applicable boarding fees and taxes, and varies in accordance to the type of reward you're collecting. In order to inquire as to the cost of collecting your reward, please contact us via our Call Center or LAN offices.
The service charge applies ONLY if you claim your reward through the Call Center or LAN offices.
If you collect the reward via LAN.com, YOU PAY NO SERVICE CHARGE!
You may make changes in your reservation without incurring additional charges prior to your airline ticket being issued.
LANPASS will charge a fine for date, route or flight changes. This charge will vary depending on the type of award claimed. Remember that there is no charge for changing the date of your LANPASS award if you do it through LAN.com.
|TABLE OF FEES|
IN NATIONAL ROUTES
IN REGIONAL ROUTES
|IN LONG HAUL ROUTES
All international routes between zones(*).
i.e.: Los Angeles - Santiago. New York - Lima.
Note: Ecuador - Colombia and Venezuela to North American not included.
(*) Zones = South America, North America and the Caribbean (includes Central America), Europe, Oceanía, Asia and Africa .
If you want to return a ticket redeemed using kilometers, a fine in kilometers, which varies according to the reward that you have redeemed, must be paid.
Which awards may be returned?
In order to be returned an award must comply with the following:
How do I make a return?
Request your return by contacting the LANPASS call center. After you have filed your request, the unused kilometers will be returned to your LANPASS kilometers account.
|RANGO DE PREMIO(S) A DEVOLVER||MULTA|
|1 - 15.000 kms.||4.000 kms.|
|15.001 - 30.000 kms.||8.000 kms.|
|30.001 - 50.000 kms.||10.000 kms.|
|50.001 - 70.000 kms.||15.000 kms.|
|70.001 - 300.000 kms.||25.000 kms.|
|300.001 o más kms.||35.000 kms.|
Table is valid for LAN flights, one world airlines and affiliated airlines.