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LANPASS - Frequently Asked Questions

 

1. What is LANPASS?

LANPASS is LAN's Frequent Flyer Program, created to reward customer loyalty. Currently, we give out more than 250,000 free tickets every year. We have more than 3 million members, who enjoy all the benefits and privileges our Program has to offer.

 

2. Affiliate airlines - LANPASS is member program of the oneworld Alliance: What does this mean for you?

Which is the benefit for LANPASS members that LANPASS is a member of oneworld alliance?

As a member of our Frequent Flyer Program, you can earn LANPASS kilometers by flying with any oneworld alliance airline. You can also exchange these kilometers for reward tickets to any of LANPASS/oneworld's nearly 700 destinations worldwide.

Which airlines belong to the oneworld Alliance?

Click here for a list of oneworld Alliance airlines.

What other airlines are affiliated with LANPASS?

Click here for a list of LANPASS-affiliated airlines.

 

3. Signing up for LANPASS membership

How do I sign up?

To sign up for a LANPASS membership, simply fill out the form in the LANPASS menu, or click here.

Are there any charges or fees involved in the signup process?

Signing up for LANPASS is completely free of charge.

How do I manage my LANPASS Account?

The easiest and most effective way to manage your LANPASS Account is through LAN.com

In order to do this, always remember your password for accessing LANPASS through our site. At LAN.com, you can perform all the tasks associated with the management of your account, such as:

What is the minimum age requirement for signing up for LANPASS?

Children aged two and up can become LANPASS Members and begin earning kilometers.

What requirements do I need to meet in order to sign up?

All people over the age of two can are eligible, regardless of their nationality or place of residence.

 

4. Earning kilometers

How many kilometers will I earn with each LAN flight?

The kilometers you earn depend on your destination, cabin class and member category.

Click here for the Distance Table

Is there a minimum standard for kilometers earned?

LANPASS considers a minimum distance of 800 kms. flown in LAN flights and associated airlines for the purpose of earning km, even though the distance flown may be less(1). The percentages for earning kms. are based on this amount, according to the corresponding fare paid (Basic Rate, Basic Plus, Flexible, Full Flexible or Premium Business).

(1)This accumulation minimum is not valid for LAN flights within Ecuador, where the minimum distance flown for accumulation purposes is 600 km.

Note: This accumulation minimum is only for fares that allow for km to be earned. See more details on oneworld and associated airline accumulation restrictions.

Will all LAN flights allow me to earn kilometers?

Yes, all flights allow you to earn LANPASS kilometers (to varying degrees).

How do I register kilometers on my LANPASS Account?

1. When making reservations/purchasing your ticket: When making reservations or purchasing your ticket, you can provide your member number and request that your kilometers be counted. At www.lan.com, you can enter your member number during the step where you are asked to enter your passenger information.

2. At the counter: The easiest way to ensure that your kilometers are accredited is to provide your member number at the check-in counter before each flight, requesting that your kilometers be counted. Provide your member number at the check-in counter when flying with LAN or any LANPASS-affiliated airline. Your member number will be printed on the bottom of your barding pass with the code LA, which means that your kilometers with by registered on your LANPASS Account.

3. After flying: If you forgot to provide your LANPASS member number at the counter or when you purchased your ticket, you can request the accreditation of your kilometers via the LANPASS Call Center.

How do I register kilometers when flying with affiliate airlines?

You may earn kilometers by flying with our affiliate airlines under the same conditions as with LAN, save for certain exceptions.

Can I earn kilometers through every flight offered by the affiliate airlines?

Click here to learn the earning restrictions imposed by LANPASS-affiliated airlines.

How long does it take for my kilometers to appear on my LANPASS Account Statement?

Generally, LANPASS kilometers earned on LAN flights will appear on your Account Statement within the 48 hours following the flight. Kilometers earned on flights with our affiliate airlines can take up to 30 days.

Are there any ways to earn kilometers besides flying?

LANPASS Members can also earn kilometers by using the services of our 20,000+ associate businesses around the world. LANPASS Members earn kilometers by:

  • Making your first ticket purchases through LAN.com.
  • Staying at LANPASS-associated hotels and resorts, and by traveling with LANPASS-associated cruise lines.
  • Renting cars in Chile and abroad from LANPASS-associated agencies.

Click here to learn all the ways to earn LANPASS kilometers.

What happens if I forget to have the kilometers for a flight I've already taken accredited to my account?

The quickest and easiest way to credit kms. that don’t appear in your statement is through the “Earn your outstanding km.” option on the LANPASS page at LAN.com or by calling the LAN Call Center.

 

5. Kilometer expiration

At what point do kilometers expire?

Kilometers earned by flying are valid for a period of 36 months after they are earned. Kilometers earned by using the services of LANPASS-associated businesses are valid for three calendar years. Independent of the limitations stated above, If you fly with LAN and earn one or more kilometers for the flight, ALL your kilometers will be revalidated for another 36 months.

 

6. Flexible reward redemption

How can I use my LANPASS kilometers?

There are various ways to redeem your LANPASS kilometers:

  • Redeem rewards to the more than 700 destinations available for you, either flying with LAN or with a oneworld or affiliated airline.
  • Redeem flights combining LANPASS kilometers and payment.
  • Redeem non-airline rewards through promotions that we are constantly creating for you so that you can use your kilometers for other products and services.
  • Upgrade to Premium Economy class.

How do I redeem a reward for a flight with LAN?

The quickest and easiest way to redeem a reward for a flight with LAN is through LAN.com, using the Flexible Redemption service.

You can also redeem a reward through the LAN Call Center or offices, paying the corresponding service charge . If you redeem your reward through a travel agency, you must pay their service charge.

How do I redeem a reward for a flight with one of the affiliated airlines?

If your destination is not available through the online Flexible Redemption service, please contact our Call Center .

How many kilometers do I need to redeem a reward with a leg flown with an airline than is not LAN?

The LAN leg of the flight is calculated according to the flexible reward table and the affiliated airline leg is calculated according to the oneworld reward table . The number of kilometers needed to redeem a reward with a leg involving another airline is the total of the two previously mentioned calculations.

Can a reward be reserved?

No, rewards are issued immediately.

Can I redeem a reward for another person?

Yes.

Can I transfer a reward to another person?

No, once issued the reward is personal and nontransferable. However, it is possible to return the reward, pay the respective fine and redeem a new one.

Can I use kilometers from more than one account to redeem flights?

No.

How do I change a reward?

Changes can be made through the LAN Call Center or at any LAN office. Date changes for rewards issued through Lan.com can be made with no charge through our website.

Can I change a reward for another?

A reward can be changed for another worth the same amount of kilometers as originally paid. For example, a redeemed Santiago - Buenos Aires Plus reward can be changed for an equivalent or Classic reward, but not for a Full one.

If I redeemed a reward before August 10, can I still change it?

Yes, according to the former system's terms, conditions and availability.

 

7. Checking your kilometers

How can I check to see how many kilometers I've earned?

Every month, you will receive an E-newsletter from LANPASS containing your Account Statement. You can also check your kilometer balance on LAN.com or by contacting our Call Center.

Can I receive my Account Statement by e-mail?

Yes. Every month, an e-newsletter from LANPASS containing your Account Statement will be sent to your e-mail address.

What do I do if there are kilometers missing from my account?

Through the LANPASS Call Center: Contact the Call Center and request that the missing kilomers be accredited.

 

8. Elite categories

What are Elite categories?

The are three Elite membership categories:

How can I get an Elite membership?

In order to obtain and maintain Elite membership, you must meet one of the two following requirements every calendar year (between January 1 and December 31):

Notes:
1. Applicable to fares, routes and travel dates that allow for the earning of LANPASS kilometers. 2. Class bonus: When flying with LAN, you will receive a bonus equal to 25 percent of the total distance traveled if you are flying Executive Class. 3. Segment: A direct flight between two cities

Comodoro:
Accumulating 150.000 kilometers with LAN or oneworld:

  • For flights taken with LAN o oneworld using tariffs that allow kilometer accumulation (with a minimum of 4 segments flown with LAN).
  • For LAN Business Class kilometer bonus.
  • Between January 1 and December 31 of each year.
  • The tariff categories that accumulate a 100%, 125% or a 150%, qualify the user for a higher level. Kilometers additional to the 100% flown also qualify.

Flying 100 segments with LAN:

  • On LAN flights that allow for the earning of kilometers.
  • between January 1 and December 31 of each year.

What is a segment? A segment is defined as a direct flight between two cities that may or may not include stops. For example: A Santiago-Buenos Aires-Santiago trip counts as 2 segments - Santiago-Buenos Aires and Buenos Aires-Santiago.

Accumulating 90.000 kilometers with a minimum of 6 medium or long haul segments in LAN's Business Class:

  • Valid kilometers are accumulated either by flying in LAN or oneworld and/or through bonus kilometers for flying in LAN's Business Class.
  • Business Class must take place in LAN, within tariffs and routes that allow kilometer accumulation and must comprise at least 6 segments.
  • Business Class flights must be medium or long haul , according to LANPASS' definition.
  • The goal must be reached between January 1 and December 31 of each year.
  • Once the goal has been reached, the awarded category shall be given within a maximum period of approximately 2 weeks after the qualifying date.

See a table of medium and long-haul flights.

Premium Silver:
Accumulating 80.000 kilometers with LAN or oneworld:

  • For flights taken with LAN o oneworld using tariffs that allow kilometer accumulation (with a minimum of 4 segments flown with LAN).
  • For LAN Business kilometer bonus.
  • Between January 1 and December 31 of each year.
  • Tariffs that accumulate 125% and 150%, qualify the user for a higher category. Only in this instance will the kilometers additional to the 100% flown will also qualify the user for a higher.
  • Tip: Remember that only these 2 types of kilometers are valid in order to qualify for fly Elite categories.

Flying 60 segments with LAN:

  • Between January 1st and December 31st of each year.

What is a segment? A segment is defined as a direct flight between two cities that may or may not include stops. For example: A Santiago-Buenos Aires-Santiago trip counts as 2 segments - Santiago-Buenos Aires and Buenos Aires-Santiago.

Accumulating 40,000 kilometers with a minimum of 4 medium or long haul segments in LAN's Business Class:

  • Business Class must take place in LAN, within tariffs and routes that allow kilometer accumulation and must comprise at least 4 segments.
  • Business flights must be medium or long haul, according to LANPASS' definition.
  • The goal must be reached between January 1 and December 31 of each year.
  • Once the goal has been reached, the awarded category shall be given within a maximum period of approximately 2 weeks after the qualifying date.
  • Check the medium or long haul flights table

Premium:
Accumulating 40.000 kilometers in 1 calendar year:

  • For flights taken with LAN or oneworld using fares that allow kilometer accumulation (with a minimum of 4 segments flown with LAN).
  • For LAN Business and First Class kilometer bonus.
  • Between January 1 and December 31 of each year.
  • Fares that accumulate 125% and 150%, qualify the user for a higher category. Only in this instance the kilometers additional to the 100% flown will also qualify the user for a higher category.
  • Tip: Remember that only these 2 types of kilometers are valid in order to qualify for fly Elite categories.

Flying 30 LAN segments in a maximum period of 1 calendar year:

  • Between January 1st and December 31st of each year.

What is a segment? A segment is defined as a direct flight between two cities that may or may not include stops. For example: A Santiago-Buenos Aires-Santiago trip counts as 2 segments - Santiago-Buenos Aires and Buenos Aires-Santiago.

How long will my Elite membership last?

If you start an Elite membership in 2008, then your membership will last until March 31, 2009.

This way, you can take advantage of your benefits until March 31 of the following year, in addition to the official category period, which begins on April 1 of the year following the year in which you joined and continues through March 31 of the subsequent year.

When can I begin to use my Elite benefits?

You can become an Elite member as soon as you've earned enough kilometers or flown enough segments, provided you meet the requirements before December of this year.

When will I receive my Elite membership card?

Once you qualify, you will receive your Elite Welcome Pack within 30 days. The pack contains:

Comodoro:

  • Your LANPASS Comdoro Membership card, along with a oneworld Emerald Member badge.
  • A Premium badge for your luggage. This will ensure that your luggage is given Priority class treatment.
  • A guide detailing Comodoro benefits.
  • Electronic coupons that will be charged to your Upgrade account.

Premium Silver:

  • Your LANPASS Premium Silver Membership card, along with a oneworld Sapphire Member badge.
  • A Premium badge for your luggage. This will ensure that your luggage is given Priority class treatment.
  • A guide detailing Premium Silver benefits.
  • Electronic coupons that will be charged to your Upgrade account.

Premium:

  • Your LANPASS Premium Membership card, along with a oneworld Ruby Member badge.
  • A Premium badge for your luggage. This will ensure that your luggage is given Priority class treatment.
  • A guide detailing Premium benefits.
  • Electronic coupons that will be charged to your Upgrade account.

Tip: If you fly before receiving your Elite Pack, most of the benefits will be recognized regardless! Simply inform the LAN representative behind the Premium Category counter and provide your member number.

What do I do if I lose my Elite membership card?

You can request a new membership card to replace the one you lost. To do this, simply contact our Call Center and request a replacement card.

What type of kilometers can be used to qualify for Elite membership?

Valid kilometers are those earned through LAN flights, oneworld flights and flights with LANPASS-affiliate airlines and those earned for Cabin class bonuses on LAN flights.

 

9. Online LANPASS Services

What do I do if I can't access LAN.com?

Try again later or contact our LAN.com Call Center

What do I do if I can't remember my member number?

If you are a registered LAN.com user, try signing in to LAN.com using your user name and password. Your member number will appear on your Account Statement. If you are not a registered LAN.com user, contact our Call Center to obtain your LANPASS member number.

TIP: If you are a Chilean citizen, your member number is your RUT number.

What do I do if I can't remember my password?

If you cannot remember your password, try LAN.com's Forgotten Password service. An e-mail will be sent to the e-mail address you registered when signing up for LAN.com. If you do not have a registered e-mail address, contact our Call Center to obtain a new password.

What services does LAN.com offer?

Aquí podrá realizar todos los trámites referentes a su cuenta LANPASS, como:

 

10. Other benefits

How can I obtain LAN Class Upgrades?

Click here for more information regarding Class Upgrades.

How do I contact your Call Center with questions about LANPASS?

Click here for the Call Center number for your country.