Towards the end of providing you with better service, we ask that you give us at least 48 hours advance notice if you are traveling with your own wheelchair. You can do this via our Call Center or at any LAN sales office.
If the passenger is traveling with his or her own wheelchair (be it "add water" or otherwise), this can be stored in the hold without charge or being counted against the passenger’s luggage exemption, as can other needed items (e.g. crutches). Wheelchairs may be boarded with their wheels at their normal working air pressure – there is no need to deflate them.
If the passenger needs the wheelchair to get to and from the aircraft door, it will be labeled at the boarding entrance and put in the aircraft hold.
Because we want to provide you with the best possible service and allow for enough time for your boarding, we require that passengers arrive at the boarding gate of their flight with sufficient advance time (45 minutes before for international flights; 30 minutes for domestic flights).
Towards the end of providing you with better service, we ask that you give us at least 48 hours advance notice if you require the wheelchair assistance service at the airport. You can do this via our Call Center or at any LAN sales office.
Advance notice of the need for the service will help us provide you with timely assistance. Nevertheless, it is important to keep in mind that, at some of our airports, there is a high demand for wheelchairs. As such, we thank you for your understanding if you have to wait a few moments to receive assistance.
Upon arriving at the airport, inform our staff about your wheelchair service request so that they can begin to offer it as soon as possible. The assistance service is provided from our check-in counters to the boarding gate, aircraft door or seat, depending on your request. Upon deboarding at the destination, the service is provided up to the terminal exit. It does not include transportation to the parking lot.