Baggage Problems

We apologize for any inconvenience we may have caused you. We will do everything possible to help rectify the situation. Please select the category that applies to your situation:


If you wish, you also can send us an e-mail to equipaje@lan.com or complete our online request form.

We would like to that the responsibilities of all international airlines regarding baggage transportation are regulated by the aeronautical codes of the country in which the operation takes place and according to the applicable International Conventions, which are applied depending on the point of origin and destination of your flight. Generally, said responsibilities are subject to the verification of the items transported. Nevertheless, the maximum liability faced by the airline is limited.