Terms and Conditions

LAN.com ticket refund request form

NOTE: Your ticket refund depends on whether the conditions of the fare you purchased allow it. You always have the right to a refund of the fees and taxes paid for unused services.



How can I request a refund?


Ticket conditions


Tickets with additional services


Tickets redeemed using LANPASS kms., paid for using Travel Vouchers or that are partially used


a) LANPASS KMS.:

  • For tickets exchanged before on August 01, 2013.
  • RANGE OF REWARD(S) TO BE REFUNDED Charge
    1 - 15,000 kms. 4,000 kms.
    15,001 - 30,000 kms. 8,000 kms.
    30,001 - 50,000 kms. 10,000 kms.
    50,001 - 70,000 kms. 15,000 kms.
    70,001 - 300,000 kms. 25,000 kms.
    300,001 or more kms. 35,000 kms.
    Table valid for flights with LAN, oneworld alliance Airlines and affiliated airlines.

  • For tickets exchanged beginning on August 01, 2013.
  • Flight distance Days before the flight (USD)
    Change ticket Return ticket

    Short

    0 - 2.400 kms.

    0 to 5 days $35 $40
    More than 5 days $20 $25

    Medium

    2.401 - 6.100 Kms.

    0 to 15 days $80 $120
    More than 15 days $40 $60

    Long more

    More than 6.100 Kms.

    0 to 21 days $150 $300
    More than 21 days $75 $125

    b ) Travel Vouchers

    c ) Partially Used


    Refunds of fees and taxes


    Timeframes according to payment method