LAN has resumed flights to and from Buenos Aires and informs passengers regarding affect flights to and from Concepción, Temuco, Auckland and Sydney
Sunday 26 June, 2011; information updated at 00:00 local time, Santiago, Chile
Note: If information provided here has not been modified since the last update, this is because there are no new occurrences to report.
Due to improvements in meteorological conditions, LAN has resumed flights to and from Ezeiza and Aeroparque airport, located in the city of Buenos Aires.
The company also informs that it has added additional flights to Buenos Aires today to transfer passengers whose flights were cancelled yesterday and who still wish to travel. These passengers are advised to reschedule their flight in any of the ones today to and from Buenos Aires that has space available.
Furthermore, our flights to Sydney with a stopover in Auckland continue to be affected. On Thursday 23 June a new special flight was operated from Santiago to Sydney via Papeete, and a further two such special flights are planned – one on Saturday 25 and one on Tuesday 28 June – before resuming normal operations on the Santiago-Auckland-Sydney route on Friday 1 July, if climatic conditions permit.
As prevailing meteorological conditions have caused the ash cloud from the Cordón Caulle eruption to drift towards southern Chile, LAN has been forced to cancel all of its flights to and from the city of Concepción today; service will be resumed tomorrow, Sunday, if conditions permit. The airline has also been forced to cancel all flights to and from the city of Temuco on Saturday 25 June.
LAN is also constantly monitoring these events, and shall inform passengers whose flights are affected – providing them with rebooking options for later flights once operations are resumed.
LAN maintains a firm commitment to upholding the highest standards in matters of safety, and regrets the inconvenience caused to passengers by this situation, which is entirely beyond its control.
To find out about affected flights and special flights, we are asking passengers to check this section, which will be kept permanently updated:
- See details of affected international flights
- See details of affected domestic flights in Argentina
- See details of affected domestic flights in Chile
- See details of special flights to and from Australia
For the latest information of your flight we suggest you review our Flight status service before heading to the airport.
To respond to all the clients whose flights have been affected more efficiently, the company has implemented a new Reschedule your flight tool, so that those passengers who need to change their itinerary and find out about the status of their flights can do so directly through this platform.
The company is providing all possible commercial assistance in this situation, which in itself is beyond its control. For this reason, passengers on affected flights may choose from the following alternatives, as long as these changes are requested and processed no more than 30 days after the original travel date:
- A date change: You may reschedule your trip up to July 11 for domestic flights and September 14 for international flights, for the next LAN flight with space available. On later dates, a fine will not apply, but if there are only higher fares available for the flight you choose, you must pay the difference.
- A route change: You may change your trip to another LAN destination. No fines apply, but you must pay any differences in fares.
- See details of current commercial procedures
Passengers who need to regularize their situation can do so calling our Contact Center, available 24 hours a day.
- Chile: 600 526 2000
- Peru: 213 8200
- Argentina: 0810 9999 526
- Australia: 1800 558 129
- United States: 1-866- 435 95 26
- Europe: (44) 800 9776100