F.A.Q. about the association
We are very pleased to announce that the association between LAN Airlines and TAM airlines, creating the LATAM Airlines Group, became effective today. Together, we hope to make air travel simpler and more accessible, making it easier for people in South America and the rest of the world to connect.
General ProgramLAN and TAM will continue with its respective brands and products, as well as their fidelity programs LANPASS and TAM Fidelidade. The rules of each program, its categories and account balance shall remain unchanged.
AccrualYes. You will be able to earn LANPASS KMS when you fly TAM. It is important to know your frequent flyer number when you book your flight or check in, in order to make sure the miles are credited properly.Normally, it takes 15 days for kilometers earned with other airlines to appear on your statement. If your kms have not been recorded after this period, please fill out the outstanding kms. form.
RedemptionYes, you will be able to redeem your LANPASS KMS in LAN.com, sales offices and Contact Center LAN for any flight in TAM network, according to the current rules of redemption, fees and availability of the given company at the moment you request it. Check the amount of kilometers necessary to redeem in TAM.No. Cabin upgrades, whether by exchange or coupons, will not be available between airlines. Differences in the programs will still exist given that the airlines will operate in parallel (just as before the merger).
Account BalanceNo, for the time being, TAM Fidelidade - Multiplus Points and LANPASS KMS cannot be added to or transferred from one account to another, nor can you earn points in more than one program per flight, as each program will operate in parallel.
Elite category eligibilityKms or points cannot be added up in order to qualify for a higher category. Each program operates in parallel, for now, as do its qualifications and eligibility rules for higher categories.
Elite BenefitsIf you are a member of Comodoro o Premium Silver you and your companion will be able to enjoy the following benefits when you fly TAM: preferential check-in at the airport, preferential boarding, luggage priority and access to TAM's VIP lounges. In order to access these benefits you must show your valid LANPASS membership card for identification purposes.All of our members, regardless of the category to which they belong, will be able to accumulate and exchange their LANPASS KMS when they fly anywhere in the TAM network.
(*) This is a list of questions and answers intended to address some of our customer's concerns. All situations described above are valid beginning June 27, 2012 and are subject to change.