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LANPASS Charges and Fees
Make sure you check the conditions carefully when you redeem, change or return a LANPASS reward ticket, since you’ll have to pay a fine in kilometers that varies according to the ticket redeemed.
1. Service charge for redeeming your LANPASS reward in our Call Center or office
This charge exists in addition to the applicable boarding fees and taxes, and varies in accordance to the type of reward you're collecting. In order to inquire as to the cost of collecting your reward, please contact us via our Contact Center or LAN offices.
If you collect the reward via LAN.com, YOU PAY NO SERVICE CHARGE!
2. Fees applicable for making changes in issued LANPASS airline ticket
LANPASS will charge a fine for date, route or flight changes. This charge will vary depending on the type of award claimed. Remember that there is no charge for changing the date of your LANPASS award if you do it through LAN.com.
| TABLE OF FEES | |
|---|---|
IN NATIONAL ROUTES |
$ 15.000 US$ 25 AR$ 100 US$ 25 US$ 25 |
| IN REGIONAL ROUTES
All international routes within a single zone(*) . i.e: Within South America, Europe, Oceania. Note: Includes Ecuador-Colombia-Venezuela to North America. |
US$ 50
|
| IN LONG HAUL ROUTES All international routes between zones(*). i.e.: Los Angeles - Santiago. New York - Lima. Note: Ecuador - Colombia and Venezuela to North American not included. |
US$ 75 |
(*) Zones: = South America, North America and the Caribbean (includes Central America), Europe, Oceanía, Asia and Africa.
3. Charges for return of already issued LANPASS awards
If you want to return a ticket redeemed using kilometers, a fine in kilometers, which varies according to the reward that you have redeemed, must be paid.
Which awards may be returned?
In order to be returned an award must comply with the following:
- Award conditions allow it.
- The ticket is currently valid and unused.
- The requested was made before or the day of the date of travel
- Claimed kilometers may not have reached their expiration date.
How do I make a return?
Request your return by contacting the LANPASS Contact Center. After you have filed your request, the unused kilometers will be returned to your LANPASS kilometers account.
Table of charges for award return
| AWARD RANGE OF RETURN | FEES |
|---|---|
| 1 - 15.000 kms. | 4.000 kms. |
| 15.001 - 30.000 kms. | 8.000 kms. |
| 30.001 - 50.000 kms. | 10.000 kms. |
| 50.001 - 70.000 kms. | 15.000 kms. |
| 70.001 - 300.000 kms. | 25.000 kms. |
| 300.001 o más kms. | 35.000 kms. |
Table is valid for LAN flights, one world airlines and affiliated airlines. Claim your kilometers
This table is valid for tickets issued after April 1st, 2010.