LANPASS Frequently Asked Questions
- Earning Kms.
- Redeeming Kms.
- Elite categories
- oneworld and affiliated airlines
- LANPASS Services at LAN.com
Elite CategoriesThere are four Elite categories:
To become part of an Elite tier, you must meet certain requirements regarding the number of KMS. and segments flown. Find out more and check what you need for each one.
- Comodoro Black
- Premium Silver
The Elite categories officially last for one year. This period begins on April 1 in the year after the kilometers were earned and finishes on March 31 of the following year.You automatically become an Elite member and can start enjoying all your benefits as soon as you’ve accumulated the kms. or legs needed.Once you’ve qualified, you’ll receive the Elite Welcome Pack for your category by mail within 30 days. In it, you’ll find your distinctive membership card, a guide summarizing all your benefits and the electronic coupons that will be credited to your upgrade account.
Tip: If you fly before you receive your Elite pack, you can still enjoy the majority of your benefits. All you have to do is let us know at the airport counter that you’re an Elite member and give us with your membership number.If you don’t receive your membership card, please get in touch with our Contact Center so they can solve this issue as soon as possible.You can ask for a new card to replace the one you’ve lost. All you need to do is call our Contact Center and ask for a replacement.The benefits depend on your Elite category and country of residence. For more information, please click on your category: