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Unlimited upgrades for Comodoro members

With the highest category of Elite members in mind, LANPASS has designed a unique benefit for them: the unlimited upgrade benefit!

Comodoro members can get free upgrades to the next highest service category on all LAN flights whenever  there is space available, as long as their purchased ticket complies with the minimum rate group.

Upgrade coupons for LANPASS Elite members

Upgrade coupons are an exclusive benefit for the LANPASS Elite categories: Comodoro, Premium Silver and Premium.

With these coupons, Elite members can go up to a superior service class on LAN flights when there’s availability. They can also be used by someone accompanying the member. A travel companion can receive coupons from only one holder. For example, a Premium member can put their two coupons together a Premium Silver member’s two and fly on a route that requires four coupons.

An Elite member can, on the same flight, give coupons to more than one travel companion. For example, a Premium Silver member can give two coupons to each of their travel companions. Each (one way) coupon can be used for an outbound or return trip. Some destinations, such as the United States, Europe and Australia, require more than one coupon for the outbound and return flights. See how many coupons are needed per route.

How many coupons does each member receive?

The number of coupons that each member receives depends on their member category. The coupons for Comodoro members are for their travel companions, since Comodoro members have the right to unlimited upgrades subject to space availability.

When will I receive the coupons?

Every time you change category, your new upgrade coupons will be added to your account after 12 days. In this way, you can consult the details of your available and used coupons, available electronically in your upgrade statement at LAN.com

How many coupons are needed to apply for an upgrade?

Check the number of coupons needed for the route on which you’re going to fly and the minimum fare required to apply for an upgrade. If your ticket has already been issued and does not comply with the minimum rate group required to benefit from an upgrade, you may ask for your ticket to be reissued according to a higher rate group, paying the difference and subject to the rate’s regulations and availability at the time. This can be done before the flight at LAN offices and through the LANPASS Call Center, paying by credit card.

Important: LAN offices at airports are not authorized to carry out this type of ticket reissue.

 

How to apply to an Upgrade using coupons or unlimited Commodore Upgrades

You can apply for an upgrade through:

1.-Airport check in counters: When you check in at the airport, inform our staff that you are an Elite category member so that they can help you with your application.

2.- Web check in: When you check in at LAN.com, follow the link to apply for the upgrade over the internet and follow the steps indicated.

3.- LAN.com: After checking in, you can also apply for an upgrade at LAN.com

If there is availability, a LAN executive will let you know at the airport counter, in the VIP lounge or in the departure lounge if you will be able to make use of this benefit.

What requirements are needed to apply for an upgrade using coupons or unlimited Commodore Upgrades?

• You must travel on a flight sold and operated by LAN.
• You must travel on a ticket that has been paid for (promotions involving kms. + $ and some vacation programs are excluded).
• You must purchase a ticket in a rate group that allows for the upgrade benefit to be used.
• Don’t forget that tickets can come from different rate groups for the outbound and return trips and application for the upgrade benefit is validated separately according to the outbound and return rate groups paid.
  
  Example:  Outbound: Santiago-Lima, Flexible rate group: Upgrade application permitted.  Return: Lima-Santiago, Base rate group Upgrade application not permitted.

• You should be earning LANPASS kms. for this flight. Give us your membership number when you check in.
• That there is availability in the class to which you want to upgrade.
  
• Comply with the number of coupons necessary per route.
  
• A companion can only use the coupons of a holder they are travelling with.
• Minors travelling on child and/or infant discount rates may not apply for LANPASS Upgrades. This benefit is only applicable to child passengers travelling on adult-rated airfares. Infant passengers may not apply to this benefit on any airfare.
  
• The coupon is valid up to the date indicated in the Upgrade Statement.
• LAN reserves the right to change the conditions applicable to the upgrade benefit with 30 days notice.