Servicio al cliente

Contact Us

Find the answers to all your questions and plan your trip quickly and simply by using the online information and services we have provided for you at

If you wish to request additional information, please contact our Help Desk.

  • Flight status

    • To check the most up to date schedules for arrivals and departures for flights operated by TAM, go to Flight Status.

    Ticket Change

    • The Ticket Change service can service is only available through the Call Center TAM in your country.

    Baggage Information

    Passengers with Special Needs

    ícono TAM Fidalidade

    TAM Fidelidade


    Helpdesk TAM

    +44 (0) 20 8741 2005

    Option 1: TAM Fidelidade clients

    Option 2: clients

    Option 3: Agencies 

    TAM Call Center

    ícono oficinas de contacto

    TAM Offices

    Suggestions and Complaints