Help us make your flight as comfortable as possible. At LAN we offer solutions for various medical needs. Request them in advance at our Contact Center or LAN offices.
Our company does not limit acceptance of customers with disabilities or reduced mobility. If passengers disabilities would prevent them from attending to their needs during the flight, or if their degree of immobility would prevent them from assisting themselves in the event of evacuation, they must always travel with a companion to assist them during the trip.The companion must be a legally responsible adult who is able to communicate with the crew and the passenger, and who is capable of assisting the passenger during boarding, the flight itself, and disembarkation. The companion must be seated next to the passenger.
At LAN we want your flight to be a great experience. We won't ask you questions about your condition, but the more information you provide us, the better we will be able to serve you.
According to current European Community law, (Regulation(EC) 1107/2006), LATAM will transport, in addition to medical equipment, up to two pieces of mobility equipment per disabled person or person with reduced mobility, including electric wheelchairs.Transportation of such equipment is subject to 48 hours advance notice by the passenger. Mobility equipment will be transported provided that the space limitations on board the aircraft permit, and subject to the application of relevant legislation concerning dangerous goods (for example, in reference to the type of battery used in electric wheelchairs).
Are you traveling with a wheelchair?
Let us know 24 hours prior to your flight by calling our Contact Center or visiting our LAN offices in order to streamline our service. Remember to provide the dimensions of your chair so that we can analyze the feasibility of getting you on board. If you are traveling to or from Europe, please contact us 48 hours in advance.
Your wheelchair will be transported at no cost and its weight does not count towards your luggage allowance.
Keep in mind that if you are traveling with a wheelchair won't be able to do the Check-in in LAN.com. Therefore, the day of your flight, you must be in the airport an hour sooner than indicated in your boarding pass to speed up the process.
Passengers with reduced mobility may carry up to two pieces of mobility equipment, including electric wheelchairs, free of charge and not being part of the baggage allowance, in accordance with and within the limits established in the preceding point.Wheelchairs may be brought on board with their wheels at normal pressure; the wheels need not be deflated. We request that you inform our Contact Center or LAN offices 24 hours prior to the flight's departure (in Europe, we request 48 hours notice). You should arrive at the airport 1 hour before the normal arrival time for your flight.
Do you need a wheelchair at the airport?
We take you from our desk to the boarding gate or to your seat on the plane. Upon arrival at your destination, we will accompany you to the terminal exit. Our services do not include transfer to the parking lots.
Are you bringing any other mobility devices?
BCanes, crutches and prosthesis are transported at no cost. In order to guarantee service, inform us before your flight of the size and weight of your items by calling our Contact Center.
Oxygen provided by LAN
Available with prior approval of a medical certification only on flights within Chile and Peru.
The cost per tank of dry oxygen is $30,000 in Chile and US$50 in Peru. The aviation authority does not permit other types of oxygen, including compressed or liquid oxygen, because they are considered hazardous materials.
Oxygen supplied by the passenger
You may travel with a Portable Oxygen Concentrator (POC) at no additional cost. The weight of the device does not count towards your luggage allowance.
The brands and models permitted on board by the Federal Aviation Administration of the United States (FAA) are:
Airsep "Lifestyle", de Airsep Corporation (*)
- AirSep Freestyle 5, Modelo AS077
- AirSep Focus, Modelo AS078.
Airsep "Freestyle", de Airsep Corporation.
Delphi Medical System RS00400.
- Delphi RS-00400
- iGode DeVilbiss Healthcare (*)
- Independence Oxygen Concentrator de Oxlife.(*)
Inogen One, de Inogen Corporation.
- Inogen One G2 de Inogen.(*)
- Inogen One G3
- Invacare Solo 2.
Invacare Corporation's XPO2
- Inova Labs LifeChoice
- Inova Labs LifeChoice Activox
- LifeChoice de International Biophysics Corporation.(*)
- Precision Medical EasyPulse, Modelo PM 4150
- Oxus RS-00400
Respironics Evergo, de Respironics Inc.
SeQual Eclipse, de SeQual Technologies Inc.(*)
- SeQual SAROS, Modelo 3000
- Philips Respironics SimplyGo
- SeQual eQuinox Oxygen System (modelo 4000)
- SeQual Oxywell Oxygen System (modelo 4000)
- VBOX Trooper Oxygen Concentrator
(*) These models can be used in both the Economy cabin and Premium Business. In the latter, they can be used as long as they can be disconnected during takeoff and landing.
Conditions of service
It is important that you abide by some of these conditions in order to fly:
- May be requested if the itinerary involves LAN and TAM flights.
- The POC and its batteries must be supplied by the passenger.
- The passenger must be able to hear any alarms that the POC may emit, be able to see the indicators, and react accordingly, or travel with a companion that is capable of doing so.
- The POC's batteries must last for 150% of the flight duration, including layovers and flight connections.
- The batteries must be in good condition and come individually packaged in order to avoid contact among them.
- The POC must be able to fit under the seat in front.
- For security reasons, passengers in the Economy and Premium Economy cabins cannot travel with a POC in the emergency exit or front rows.
- LAN is not responsible for providing batteries or energy for the POC during the flight.
- This last policy also applies on LAN flights that are operated by partner codeshare airlines. If you need more information, visit the websites of the partner airlines.
- Passengers traveling with a POC may not bring pets with them into the cabin.
- If boarding is denied due to noncompliance with any of these terms, the conditions for making changes and reimbursement of purchased tickets will remain unchanged.
If you are going to travel with a CPAP device (medical device of continuous positive airway pressure) inside the cab, you must inform us at the time of your reservation or at least 48 hours in advance of your flight departure.
What conditions do I have to meet in order to use my CPAP?
- Your CPAP must have a label that indicates it has been designed for use on an aircraft. This label should indicate that it does not exceed radio frequency interference levels. If you do not have this label, you can take the machine into the cabin, but you cannot use it while on-board the aircraft.
- If you plan to use your CPAP during the flight, you must have enough batteries so that it operates on its own.
- Depending on the size of the CPAP, you can place it underneath the seat in front of you. You may also sit in any seat except for those without this space in front of it like the emergency exit row and the first row.
- They are not subject to restriction of cab and its transport is additional to the standard baggage and free of charge as they are considered assistive devices.
Passengers with visual and hearing disabilities
These passengers may travel freely as long as they can understand the instructions of the cabin crew and evacuate the plane in case of emergency.
Passengers with mental or psychological disabilities
Passengers who cannot follow instructions or who show altered personality or behavior must present a medical certification issued less within eight days of the flight departure.
In some cases, a LAN doctor may require that the passenger travel with a companion or with specialized assistance, who must purchase a ticket.
The companion must be over 18 years of age and able to assist the passenger and communicate with both the passenger and the cabin crew.
At LAN and TAM, your guide dog can travel with you on board at no charge. Guide dog transportation is allowed on all our routes (except to Galapagos Islands due to regional regulations) for our passengers with sensory impairments (for example, vision loss), balance problems, diabetes or epilepsy.
What requirements does my guide dog need to meet to be able to travel?
- Leash or harness: the dog must wear a leash or harness while traveling.
- Muzzle: on flights operated by LAN Peru, LAN Ecuador, LAN Colombia, LAN Argentina, TAM and TAM Mercosur, you must bring a muzzle with you, just in case it is needed. On flights operated by LAN Airlines and LAN Express, it is compulsory to use a muzzle at all times during the flight, except on flights from Brazil.
- Symbols and documents: the dog must be wearing an official symbol that identifies it as a guide dog and its health documents must be up to date.
- The dog must travel at your feet or under the seat in front of you and cannot obstruct the aisles or emergency exits.
- The dog must be well behaved and must stay under the owner's control at all times.
Do I have to notify that I will be traveling with my guide dog?
If you need to use sharp medical items during the flight (syringes, needles or insulin cartridges), we ask that you always have a medical certificate readily available that is signed by your doctor and confirms your condition. If you need to throw away any of these items during the flight, all our planes have special containers for such purpose. For the safety of our passengers, you must not leave these used items in the chair pockets nor in the bathroom trash bins.
Here at LAN and TAM, we treat disability and reduced mobility the same way. If you are unable to handle all procedures on your own to fly with us, you can request our Maximum Assistance service to help you. The following passengers can request this service:
- Senior citizens.
- Pregnant women.
- Mothers traveling with babies.
- Passengers with any conditions that restrict them from moving on their own (such as traveling with crutches, recovering from an illness, etc).
How does this service work?
The Maximum Assistance service offers help with any process involved with a flight that we operate. It includes all activities before a passenger boards a flight, in-flight service and all activities once you reach your destination. We will offer you one or several types of the following assistance:
- Check-in: You will have access to a priority counter at airports where this service is available. We will also take you to the gate. If your itinerary has a connection, we will also assist you at the connecting airport.
- Boarding: You will have priority boarding.
- Transit / Connection: We will help you so that you arrive without any problems to your gate. In addition, we will handle your luggage at the connecting airport.
- Disembarkation: We will assist you with how to fill out your paperwork when going through immigration or customs.
- Flight: We will help you reach your seat without any problems and store your carry-on baggage.
How do I request the service?
If you need our Maximum Assistance service, you must request it at least 24 hours before the departure of your flight by calling our Contact Center or visiting one of our Sales Offices. This service is available for all LAN and TAM flights under the same conditions.