Help us make your flight as comfortable as possible. At LAN we offer solutions for various medical needs. Request them in advance at our Contact Center or LAN offices.
Our company does not limit acceptance of customers with disabilities or reduced mobility. If passengers disabilities would prevent them from attending to their needs during the flight, or if their degree of immobility would prevent them from assisting themselves in the event of evacuation, they must always travel with a companion to assist them during the trip.The companion must be a legally responsible adult who is able to communicate with the crew and the passenger, and who is capable of assisting the passenger during boarding, the flight itself, and disembarkation. The companion must be seated next to the passenger.
At LAN we want your flight to be a great experience. We won't ask you questions about your condition, but the more information you provide us, the better we will be able to serve you.
According to current European Community law, (Regulation(EC) 1107/2006), LATAM will transport, in addition to medical equipment, up to two pieces of mobility equipment per disabled person or person with reduced mobility, including electric wheelchairs.Transportation of such equipment is subject to 48 hours advance notice by the passenger. Mobility equipment will be transported provided that the space limitations on board the aircraft permit, and subject to the application of relevant legislation concerning dangerous goods (for example, in reference to the type of battery used in electric wheelchairs).
Are you traveling with a wheelchair?
Let us know 24 hours prior to your flight by calling our Contact Center or visiting our LAN offices in order to streamline our service. Remember to provide the dimensions of your chair so that we can analyze the feasibility of getting you on board. If you are traveling to or from Europe, please contact us 48 hours in advance.
Your wheelchair will be transported at no cost and its weight does not count towards your luggage allowance. Arrive at the gate one hour before the time shown on your boarding pass in order to ease your check in process.
Passengers with reduced mobility may carry up to two pieces of mobility equipment, including electric wheelchairs, free of charge and not being part of the baggage allowance, in accordance with and within the limits established in the preceding point.Wheelchairs may be brought on board with their wheels at normal pressure; the wheels need not be deflated. We request that you inform our Contact Center or LAN offices 24 hours prior to the flight's departure (in Europe, we request 48 hours notice). You should arrive at the airport 1 hour before the normal arrival time for your flight.
Do you need a wheelchair at the airport?
We take you from our desk to the boarding gate or to your seat on the plane. Upon arrival at your destination, we will accompany you to the terminal exit. Our services do not include transfer to the parking lots.
Are you bringing any other mobility devices?
BCanes, crutches and prosthesis are transported at no cost. In order to guarantee service, inform us before your flight of the size and weight of your items by calling our Contact Center.
Oxygen provided by LAN
Available with prior approval of a medical certification only on flights within Chile and Peru.
The cost per tank of dry oxygen is $30,000 in Chile and US$50 in Peru. The aviation authority does not permit other types of oxygen, including compressed or liquid oxygen, because they are considered hazardous materials.
Oxygen supplied by the passenger
You may travel with a Portable Oxygen Concentrator (POC) at no additional cost. The weight of the device does not count towards your luggage allowance.
The brands and models permitted on board by the Federal Aviation Administration of the United States (FAA) are:
- Airsep "Freestyle", made by Airsep Corporation
- AirSep Freestyle 5, Model AS077
- AirSep Focus, Model AS078
- Airsep "Freestyle", produced by Airsep Corporation (*)
- Delphi Medical System RS00400
- Delphi RS-00400
- iGo from DeVilbiss Healthcare(*)
- Independence Oxygen Concentrator from Oxlife (*)
- Inogen One, made by Inogen Corporation.
- Inogen One G2 from Inogen (*)
- Inogen One G3
- Invacare Solo 2
- Invacare XPO2, made by Invacare Corporation
- Inova Labs LifeChoice
- Inova Labs LifeChoice Activox
- LifeChoice by International Biophysics Corporation (*)
- Precision Medical EasyPulse, Model PM 4150
- Philips Respironics EverGo
- Oxus RS-00400
- Respironics Evergo, made by Respironics Inc.
- SeQual Eclipse, made by SeQual Technologies Inc.(*)
- SeQual SAROS, Model 3000
(*) These models can be used in both the Economy cabin and Premium Business. In the latter, they can be used as long as they can be disconnected during takeoff and landing.
Conditions of service
It is important that you abide by some of these conditions in order to fly:
- The passenger must be a legal adult or travel with a companion that is a legal adult.
- Show a signed statement at check in.
- The POC and its batteries must be supplied by the passenger.
- The passenger must be able to hear any alarms that the POC may emit, be able to see the indicators, and react accordingly, or travel with a companion that is capable of doing so.
- The POC's batteries must last for 150% of the flight duration, including layovers and flight connections.
- The batteries must be in good condition and come individually packaged in order to avoid contact among them.
- The POC must fit under the seat in front.
- POC users cannot sit in emergency exit rows or in any seat that obstructs aisle access for other passengers.
- LAN is not responsible for providing batteries or energy for the POC during the flight.
- This last policy also applies on LAN flights that are operated by partner codeshare airlines. If you need more information, visit the websites of the partner airlines.
- If boarding is denied due to noncompliance with any of these terms, the conditions for making changes and reimbursement of purchased tickets will remain unchanged.
To take a stretcher on board, call our Contact Center 48 hours before your flight.
This service is available on domestic flights in Chile and Peru and to the Mount Pleasant base in the Falkland Islands (or the Malvinas).
The passenger traveling in a stretcher must arrive at the airport 90 minutes before the time shown on the boarding pass. They must have medical certification and travel accompanied by a doctor or nurse, unless the certification indicates otherwise.
Stretchers must be 1.93 meters long and support a maximum weight of 110 kilograms.
It is only possible to transport one stretcher per flight. Confirm availability by calling our Contact Center.
The use of other healthcare equipment that the passenger on a stretcher may need is not permitted on board.
LAN can transport babies in incubators on all its routes, except on LAN Argentina flights, LAN Colombia flights and domestic LAN Ecuador flights. Bear in mind that:
- You must provide the incubator and a folding metal cart to carry it. The following models are allowed: AIRSHIELD TI100 or TI500 on all our routes, and FANEM IT-158-T5 for domestic LAN Peru flights.
- You need to coordinate your flight at a LAN office at least 48 hours beforehand. In the case of Peru, you must notify the airline 24 hours before your flight.
- Present medical certification that authorizes the baby's journey.
- The baby must be accompanied by a doctor or a nurse.
- You must purchase three seats on the plane to install the incubator correctly, as well as the ticket of the qualified person responsible. The cost of the return of the incubator is not included.
- You must ensure that the incubator can function autonomously for three hours beyond the total duration of the journey.
- You must arrange for ambulance service at the points of origin and destination.
- In the case of Chile, the empty incubator may be returned with LANCARGO up to 5 days after the baby's journey.
Passengers with visual and hearing disabilities
These passengers may travel freely as long as they can understand the instructions of the cabin crew and evacuate the plane in case of emergency.
Guide dogs can travel in the cabin at no cost. They must wear a muzzle, a distinction that identifies them as service animals and have their health records up to date. If you will travel with a guide dog, call our Contact Center or visit any LAN office 48 hours prior to your flight.
Passengers with mental or psychological disabilities
Passengers who cannot follow instructions or who show altered personality or behavior must present a medical certification issued less within eight days of the flight departure.
In some cases, a LAN doctor may require that the passenger travel with a companion or with specialized assistance, who must purchase a ticket.
The companion must be over 18 years of age and able to assist the passenger and communicate with both the passenger and the cabin crew.
If you need to use sharp medical items during the flight (syringes, needles or insulin cartridges), we ask that you always have a medical certificate readily available that is signed by your doctor and confirms your condition. If you need to throw away any of these items during the flight, all our planes have special containers for such purpose. For the safety of our passengers, you must not leave these used items in the chair pockets nor in the bathroom trash bins.