LAN announces update to sales and check-in system beginning Friday, September 7

Santiago, Chile - September 5, 2012

LAN Airlines reminds its passengers that the company’s sales and check-in system will be undergoing a comprehensive update between September 7 and 8, with the purpose of being at the forefront of technology and ensuring the best quality of service for our passengers. 

This process entails a global transition of systems throughout the company at all its points of sale including airports, travel agencies, sales offices, and LAN.com.

This means that some of the services and sales channels that our passengers normally use will be temporarily interrupted and unavailable. Services that will be temporarily affected include our online Check-in, flight purchase, Upgrade to a higher class using coupons; LANPASS reward redemption and booking changes and payment services. 

LAN is dedicated to implementing the update as quickly and efficiently as possible and are dedicated to providing passengers with our signature quality service during this period of time.

In order to help avoid any unnecessary inconvenience during this process we encourage passengers to follow a few easy preventative measures:

Please be at the airport at the time indicated on your boarding pass, 4 hours before your flight.

Take a printed copy of your boarding pass to the airport. Otherwise, you should make sure you have a copy of your sales receipt, the details of your ticket or your booking code with you (you can find these at My trips).

We recommend that Comodoro, Premium Silver and Premium LANPASS members have their Elite membership card with them.


Passengers who want to apply for an Upgrade using coupons to a higher class should do so through LAN.com. If this is not possible, they should apply directly at the airport when they arrive there on the day of their flight.


Passengers should only Check-in through LAN.com and apply for cabin Upgrade from September 8 at 19:00 (London local time) onwards, not before.