Clases de Servicio LANOperational Excellence

In LAN we pay special attention to environmental protection in all our processes, managing and minimizing the impact of our operations and promoting responsible procedures within our company and among our stakeholders.

IOSA and ISAGO Certification

LAN’s Safety and Quality Assurance System, which has been certified by IOSA and ISAGO, includes standard safety regulations and procedures as well as specific training programs for individuals, ranging from senior management to the basic operating structure of the company, providing them with a clear definition of functions and responsibilities in safety, security and OSH issues.

What is IOSA?

The IATA Operational Safety Audit (IOSA) is an internationally recognized and accepted evaluation system designed for assessing an airline’s operating management and control systems. The IOSA quality audit principles are designed for conducting audits on a standardized basis in all processes.

What is ISAGO?

The IATA Safety Audit for Ground Operations (ISAGO) is a tool for controlling and improving operational safety as well as reducing airline costs by drastically reducing accidents and injuries.  ISAGO was developed by IATA, based on the IOSA program.