LAN provides special services for our passengers with special needs. Please request these services through our Contact Center or at any LAN office.
People who need any kind of special service cannot check in through LAN.com.
Medical Certificate for Travel
If you have a specific health condition that requires any type of assistance, for your comfort during the trip, we require a copy of your medical records to ensure that there is no contraindication preventing you from flying. There are 2 options for submission. Please fill out the standard medical information form (MEDIF), which has 2 sections:
- The first section is completed by the LAN sales office, or otherwise by the passenger him- or herself.
- The second section should be completed by your treating physician.
If you prefer, you can present a certificate issued by your treating physician that meets the following criteria:
- Personal data, information about your treating physician, diagnosis and the services needed for travel.
- Original medical certificate, with a date of issue not more than 10 days prior to your departing flight, except in the case of severe mental health pathologies, for which will require a date of issue not more than 7 days prior is required.
- A statement that you can complete travel via airplane without requiring extraordinary medical assistance.
- In the case of contagious diseases, the certificate must indicate that there is no risk of infecting other persons during the course of the flight.
Passengers must provide medical certification if they:
- Need a stretcher, oxygen, or incubator.
- Are traveling with a newborn who is 7 days old or younger.
- Are traveling with an infant who requires oxygen or any type of monitoring.
- Have had surgery during the last 10 days.
- Have had intraocular surgery or an eye injury during the last 7 days.
- Are weakened due to cancer or other terminal illness.
- Have a high-risk mental or psychiatric disorder.
- Suffer from a contagious illness.
- Are temporarily immobilized (plaster cast, metal brace).
Ask about specific medical conditions by calling our Contact Center or the LAN offices. It is important to ask about extra charges that may be incurred when requesting some of these services.
- Before week 28 (or before week 30 in the case of Colombia) you may travel without any problem.If there are complications during this stage, you must carry a certificate signed by your doctor.
- From week 28 on, you must carry a medical certificate signed by your doctor, stating the weeks of gestation and authorizing air travel.
- From week 36 on, you must obtain medical certification, which must include medical authorization from LAN.
- From week 37 on, you may travel only on flights shorter than 6 hours, and you must carry a medical certificate and have medical authorization from LAN.
- From week 39 on, you may not fly on a plane.
- Up to the seventh day after childbirth, you may travel after obtaining medical certification.
- If you have a multiple pregnancy, you must obtain medical certification from week 32 on.