F.A.Q about the association
We are very pleased to announce that the association between LAN Airlines and TAM airlines, creating the LATAM Airlines Group, became effective today. Together, we hope to make air travel simpler and more accessible, making it easier for people in South America and the rest of the world to connect.
Before the flightYou may use LAN tickets to board TAM flights and vice versa as long as the appropriate changes are made. These changes should be made with the company that issued the original ticket.Changing flights from one airline to another is not allowed.No. LAN and TAM will continue operating as two independent airlines and our clients will continue traveling with the airline on which they booked the flight, as always.You may continue to process your reservations at tamairlines.com and LAN.com as always. You may also book reservations at the sales offices and Call Centers of either airline or through your travel agency. For our client's convenience you will be able to book LAN flights through TAM and vice versa.For now, TAM and LAN flights will continue to operate under their respective flight numbers, with no changes.No. Reimbursements for LAN tickets can be requested at LAN.com and for TAM tickets at tamairlines.com
At airportLAN and TAM will continue to operate as two independent airlines; your experience at the airport will not change.Check-in is done as usual, at the counters of the airline operating the first segment of your trip.No. The boarding process at the gate remains the same. There will still advance boarding for passengers with special needs and a preferential line for First and Business classes for TAM, and Premium Business and Premium Economy for LAN, plus the passengers from the premium categories in the LANPASS and TAM Fidelidade programs.Yes. Passengers from LANPASS Comodoro and Premium Silver categories, as well as Black and Red TAM categories will have VIP access to both companies, which means the LAN lounges in Santiago airport and TAM lounges in the airports in Brazil and Paraguay. Access to the lounges of other airlines will remain the same for now, just as before the LAN and TAM merger: only LANPASS Comodoros and Premium Silver will be allowed to enter oneworld lounges, and only TAM Fidelidade Black and Red clients will be allowed into Star Alliance. Any changes regarding these services will be announced in due time.
On boardBoth companies will continue to operate the same way they did before the merger and, clients can therefore expect the same service to which they were accustomed. Any news will be announced in due time.
Problems with your baggageAsk for help at the airline operating the last segment of your flight.
After the flightWe recommend that you speak directly with the airline that issued your ticket. However, both airlines will be happy to answer questions and will do their best to assist you.
(*) This is a list of questions and answers intended to address some of our customer's concerns. All situations described above are valid beginning June 27, 2012 and are subject to change.