LAN and TAM recognised as the Best Airlines in South America at the SkyTrax World Airline Awards
LONDON, 15 July 2014.- LAN and TAM Airlines, members of LATAM Airlines Group, have today been recognised as the “Best Airlines in South America” in first and second places respectively by the SkyTrax World Airline Awards. The awards, announced this morning at the Farnborough International Air Show, are the results of the World Airline Survey, which is conducted annually by the prestigious British market research firm, SkyTrax.
It is the sixth consecutive year that an airline belonging to LATAM Airlines Group (LAN or TAM) has been awarded first place in this category.
In addition to this, LAN was awarded first place in the "Best Airline Staff Service South America” category and TAM was named a finalist.
Mauricio Amaro, Chairman of LATAM Airlines Group said: "A combination of investment in a modern fleet, coupled with the commitment of our team members who are all focused on the delivery of an excellent service, is why our passengers prefer us. We are very proud that LAN and TAM have once more been recognised as the best airlines in our region. These awards reflect the views and opinions of seasoned travellers, which is the greatest accolade that we could receive.”
This year the awards ceremony was held at the England Wind Tunnel (ex-Royal Aircraft Establishment) at the Farnborough Air Show, a historical place in the world of aviation where multiple aircraft from Spitfires to Concorde were tested. In celebration of the awards the venue was opened to the public for the first time in 50 years.
The SkyTrax World Airline Awards have global recognition within the airline industry as they celebrate the best airlines in the world based on the opinion of over 18 million passengers across 160 nationalities. In 2014, 245 international airlines were included in the evaluation.
The awards are considered the global barometer for customer satisfaction within the industry, thanks to their exclusive reliance on the opinion of passengers. The SkyTrax awards evaluate the customer experience both pre-departure and on board. 40 aspects relating to product quality and service levels are examined; from the check-in and boarding process to comfort of the seats, state of the cabin, catering, on board entertainment and various service items.
In addition to the recognition awarded to both LAN and TAM, the oneworld alliance to which both airlines belong was chosen the best alliance in the world.