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Passengers with Special Medical Needs

Incubators

If an infant requires an incubator during the flight, this service must be requested at least 48 hours in advance, except on domestic flight’s in Peru where this may be requested 24 hours prior to departure, by calling our Contact Center or LAN offices.  The incubator service is available on all our routes except on domestic flights operated by LAN Argentina and LAN Ecuador.  In order to use the incubator, a Medical Certificate must be presented and a qualified companion (doctor, nurse or midwife) must travel with the infant.  The passenger or health institution requesting the service is responsible for returning the empty incubator through LANCARGO and must be coordinated within the first 5 days after it’s arrival.

Stretchers

Passengers who have to travel in a horizontal position due to health problems, may request the use of a stretcher at least 48 hours prior to the flights departure by calling our Contact Center or LAN offices. This service is available on domestic flights in Chile and Peru and on flights to Mount Pleasant. In order to use the stretcher the passenger must check-in at the airport 1 hour and 30 minutes prior to the normal check-in time and must travel with a qualified companion (doctor or nurse), except the Medical Certificate indicates otherwise.

Wheelchairs

a) Own Wheelchair

Passengers who need to use a wheelchair to reach the plane can stow this and other mobility aids such as crutches in the plane’s hold at no extra cost and without them being included in their luggage allowance. Wheelchairs can be stowed with their wheels at the normal pressure, since there is no need to deflate them. To provide a better service, please inform our Contact Center or any LAN office 24 hours before your flight’s departure and get to the airport an hour before the normal presentation time.

Wheelchairs or battery-operated motorized mobility aids that do not exceed the following specifications are acceptable: 90 cms. in width, 90 cms. in length, 90 cms. in height and 50 kilos in weight. Wheelchairs that exceed this weight or any of the previously mentioned dimensions will not be accepted and LAN CARGO should be contacted to see if they can be sent as cargo at the passenger’s own cost.

b) Wheelchair at Airport

If you require wheelchair assistance at the airport and do not have one, you may request this service at least 48 hours in advance by calling our Contact Center or LAN offices.  Advance notice will help us to provide you with timely assistance; nevertheless, at some of airports there is a high demand which is why upon arriving at the airport it is recommended that you inform our staff about your wheelchair service request so that they can begin to offer it as soon as possible.  The service is provided from our counters to the boarding gate, aircraft door or seat, depending on your request. Upon arrival, the service is provided up to the Terminal exit, not including the parking lot.

Oxygen

a) Medical Oxygen provided by LAN

This service is available exclusively on domestic flights in Chile and Peru and must be requested 48 hours in advance, by calling our Contact Center or LAN offices.
If the passenger is traveling alone, he or she must present a medical certificate indicating that they are capable of self-administering the oxygen otherwise, they must travel with a companion. Each bottle of dry oxygen costs $30,000 Chilean pesos for domestic flights in Chile and US$50 for domestic flights in Peru.

b) Oxygen provided by the Passenger

Passengers requiring medical oxygen during the flight may travel with any of the following Portable Oxygen Concentrator (POC):

• Airsep "Lifestyle," made by the Airsep Corporation.*
• Inogen One, made by the Inogen Corporation.
• Airsep "Freestyle", made by the Airsep Corporation.
• SeQual Eclipse, made by SeQual Technologies Inc.*
• Respironics Evergo, made by Respironics Inc.
• Delphi Medical System RS00400.
• Invacare XPO2, made by the Invacare Corporation.
• iGo by DeVilbiss Healthcare.*
• LifeChoice by International Biophysics Corporation.*
• Inogen One G2 by Inogen.*
• Independence Oxygen Concentrator by Oxlife.*
• Invacare Solo 2.

*Passengers who need to continuously use a Portable Oxygen Concentrator (POC) of these makes and models, including during take-off and landing, can only travel in the Economy and Premium Economy classes, storing the POC under the seat in front of the passenger. They are not allowed in Premium Business, since there is nowhere to safely store the POC.

The passenger carrying the POC must present a signed declaration when checking-in at the airport. Due to aviation authority regulations, a Medical Certificate that allows the POC to be disconnected during take-off and landing must be presented for Premium Business Class.  Aviation authority regulations prohibit the use of other personal oxygen units, including those containing compressed or liquid oxygen, since these are considered dangerous substances.

Conditions for the passenger to board

• The POC and batteries must be provided by the passenger.
• The passenger must be legally responsible (of legal age) or be traveling with someone who is.
• The passenger must be able to hear the POC’s alarms, to see the alarm indicators and to take action in response to these alarms; or they must travel with a companion who is able to.
• The passenger should travel with enough batteries to last for one and a half times the itinerary’s scheduled duration (including stopovers and connections), including the one installed in the POC.
• The passenger should ensure that the POC and its batteries are in good condition and damage-free. The batteries should be individually wrapped, so that direct contact between them is impossible and they are therefore protected from damage or short circuits.
• Refusal to allow the passenger to board due to a failure to comply with the travel conditions does not constitute grounds for an exception in the purchased ticket’s fare regulations.
• The POC must fit under the seat in front of the passenger.
• POC users may not sit it rows with emergency exits or in any seat that blocks another passenger’s access to the aisle.
• Boarding a POC is free of charge.
• LAN is not responsible for providing POC batteries; or providing power during the flight; nor is it responsible for providing any POC-related equipment or for the POC’s state of conservation.
• Transport of the POC is additional to the standard amount of carry-on baggage allowed.
• On codeshare flights (operated by other airlines), the operator’s policy applies.

Passengers with Mental or Psychiatric Disabilities

Passengers who, due to their condition, are not capable of following instructions or display personality or behavioral disorders must present a valid Medical Certificate issued less than seven days prior to the flight’s departure. Depending on the diagnosis and the decision of the airline’s doctor, the passenger may be required to travel with a companion or with assistance from a healthcare specialist.  In case a companion is required, this person must be older than 18 years of age, be able to assist the disabled passenger and be capable of communicating with both the passenger and the crew.

Visually or Hearing Impaired Passengers

Passengers with visual or hearing impairment may travel with a service animal free of charge and without the animal being considered as part of the baggage allowance for said flight.  Only service dogs are permitted in the cabin and these must wear a muzzle, an official badge and have the sanitary documentation for the destination and transit countries.  If the passenger is travelling with a companion, they may opt to carry the animal in the hold.    This service must be confirmed by calling our Call Center or any LAN office 48 hours in advance.  For additional information please see the section on Transportation of Pets and Animals.

Insulin-dependent passengers

LAN informs insulin-dependent passengers who need to use sharp medical elements on board, such as needles, lances, syringes or insulin cartridges that its planes are equipped with special containers to dispose of these once they have been used. For our passengers’ safety, these elements, once used, should not be left in the seat pockets or in the bathrooms’ wastepaper baskets.