Help us make your flight as comfortable as possible. At LAN we offer solutions for various needs. Request them in advance at our Contact Center or LAN offices.
LAN does not discriminate on the basis of disability or reduced mobility. However, if the passenger is unable to attend to their needs during the flight or in an emergency, does not understand the safety instructions or if their level of immobility prevents them from attending to themselves in the case of an evacuation, the aviation authorities require that they are accompanied when traveling.
Although we do not ask for any details about your disability, the more background information you provide about the special assistance you require during your journey, the better prepared we will be to help you.
Every disabled person is different, and no-one is better equipped than you to tell us what service you require.
Are you traveling with a wheelchair?
Please inform our Contact Center or one of our Sales Offices at least 24 working hours before your flight is due to depart. If you are traveling to or from Europe, you must inform us at least 48 working hours before your flight.
It is important to tell us the size and weight of your mobility equipment so we can assess the feasibility of transporting it, which does depend on the space limitations of the aircraft.
You can take your wheelchair free of charge, in addition to your carry-on baggage.
On your day of travel, arrive at the airport one hour before the time shown on your boarding pass in order to ease your check-in process.
Do you need a wheelchair at the airport?
If you require a wheelchair to move around the airport, and you do not have one with you, you can request one at least 24 working hours in advance by calling our Contact Center or at one of our Sales Offices.
If you are already at the airport and did not request the service with the required advance notice, visit one of our desks and inform a member of staff so that they can arrange this service for you with the shortest waiting time possible.
As part of this service, we will take you from our desk to the boarding gate or your seat on the aircraft. Upon arrival at your destination, we will accompany you to the gate in the terminal building (this does not include the transfer to the car park).
Are you bringing other items for reduced mobility?
Canes, crutches and prostheses are transported free of charge. In order to guarantee this service, please inform us of the size and weight of your items in advance, by calling our Contact Center.
Oxygen provided by LAN
LAN provides the dry oxygen supply as a service for passengers traveling within Chile and Peru, with the prior approval of a Medical Certificate. The aviation authorities only permit dry oxygen provided by LAN to be used.
The cost per tank of dry oxygen is $30.000 in Chile and US$50 in Peru.
How do you request it?
Oxygen supplied by the passenger
You may travel with a Portable Oxygen Concentrator (POC) to use on board free of charge, in addition to your carry-on baggage.
The brands and models permitted on board by the Federal Aviation Administration of the United States (FAA) are:
Airsep "Lifestyle", de Airsep Corporation (*)
- AirSep Freestyle 5, Modelo AS077
- AirSep Focus, Modelo AS078.
Airsep "Freestyle", de Airsep Corporation.
Delphi Medical System RS00400.
- Delphi RS-00400
- iGode DeVilbiss Healthcare (*)
- Independence Oxygen Concentrator de Oxlife.(*)
Inogen One, de Inogen Corporation.
- Inogen One G2 de Inogen.(*)
- Inogen One G3
- Invacare Solo 2.
Invacare Corporation's XPO2
- Inova Labs LifeChoice
- Inova Labs LifeChoice Activox
- LifeChoice de International Biophysics Corporation.(*)
- Precision Medical EasyPulse, Modelo PM 4150
- Oxus RS-00400
Respironics Evergo, de Respironics Inc.
SeQual Eclipse, de SeQual Technologies Inc.(*)
- SeQual SAROS, Modelo 3000
- Philips Respironics SimplyGo
- SeQual eQuinox Oxygen System (modelo 4000)
- SeQual Oxywell Oxygen System (modelo 4000)
- VBOX Trooper Oxygen Concentrator
(*) Passengers that need to use these POC models throughout their entire journey, including take-off and landing, can only travel in Economy or Premium Economy class because the device cannot be fixed under the seat in the Premium Business cabin.
What conditions do I have to meet in order to use my POC?
- You must be a legal adult or travel with a companion who is.
- You must show your Medical Certificate which states the conditions of use for the device and the passenger's medical condition. This document is subject to evaluation by a LAN doctor.
- The POC and its batteries must be supplied by the passenger. LAN is not responsible for providing batteries or energy for the POC during the flight.
- The passenger must be able to hear any alarms that the POC may emit, be able to see the indicators, and react accordingly, or travel with a companion who is capable of doing so.
- The POC's batteries must have a capacity equivalent to 150% of the flight time, including layovers and connections. The batteries must also be in good condition and come individually packaged in order to prevent them from coming into contact with each other.
- POC users may not sit in emergency exit rows or in the front rows.
- The POC must be able to fit under the seat in front.
- This last policy applies on LAN flights operated by codeshare airlines. If you need more information, visit the websites of those airlines.
- If boarding is denied due to noncompliance with any of these terms, the conditions for making changes and reimbursement of purchased tickets will remain unchanged.
To take a stretcher on board, call our Contact Center 48 hours before your flight.
This service is available on domestic flights in Chile and Peru and to the Mount Pleasant base in the Falkland Islands (or the Malvinas).
The passenger traveling in a stretcher must arrive at the airport 90 minutes before the time shown on the boarding pass. They must have medical certification and travel accompanied by a doctor or nurse, unless the certification indicates otherwise.
Stretchers must be 1.93 meters long and support a maximum weight of 110 kilograms.
It is only possible to transport one stretcher per flight. Confirm availability by calling our Contact Center.
The use of other healthcare equipment that the passenger on a stretcher may need is not permitted on board.
LAN can transport babies in incubators on all its routes, except on LAN Argentina flights, LAN Colombia flights and domestic LAN Ecuador flights. Bear in mind that:
- You must provide the incubator and a folding metal cart to carry it. The following models are allowed: AIRSHIELD TI100 or TI500 on all our routes, and FANEM IT-158-T5 for domestic LAN Peru flights.
- You need to coordinate your flight at a LAN office at least 48 hours beforehand. In the case of Peru, you must notify the airline 24 hours before your flight.
- Present medical certification that authorizes the baby's journey.
- The baby must be accompanied by a doctor or a nurse.
- You must purchase three seats on the plane to install the incubator correctly, as well as the ticket of the qualified person responsible. The cost of the return of the incubator is not included.
- You must ensure that the incubator can function autonomously for three hours beyond the total duration of the journey.
- You must arrange for ambulance service at the points of origin and destination.
- In the case of Chile, the empty incubator may be returned with LANCARGO up to 5 days after the baby's journey.
Passengers with visual and hearing disabilities
Passengers with visual or hearing disabilities may travel freely as long as they can understand the cabin crew's instructions and evacuate the plane in case of emergency.
Guide dogs can travel free of charge in the plane cabin as long as they are muzzled, have a patch to identify them as assistance animals and have up-to-date health documentation. Please inform us via our Contact Center or by visiting any of our Sales Offices at least 48 hours before your flight.
Passengers with mental or psychological disabilities
Passengers who cannot follow instructions or who show altered personality or behavior must present a Medical Certification issued no more than seven days before the flight departure.
In some cases, the LAN doctor may require that the passenger travel with a companion or with specialist assistance. In such cases, the companion must purchase his or her own ticket, be over 18 years of age and able to assist the passenger and communicate with the cabin crew.
Passengers with autism
Autistic passengers who are accompanied and who do not behave disruptively do not need a medical certificate to travel. If they are traveling alone they must provide a medical certification.
If you need to use sharp medical items during your flight, such as syringes, needles or insulin cartridges, you must carry with you a medical certificate signed by your doctor that confirms your condition.
For the safety of our passengers on board, you must not place these used items either in the seat pockets or in the bathroom trash bins. Please give them to our onboard staff so they can dispose of them in a special container.