September 2nd, 2011; information updated at 00:00 local time, Santiago, Chile.

Note: If information provided here has not been modified since the last update, this is because there are no new occurrences to report.

LAN informs that the ongoing movement of the ash cloud means it is able to resume its Santiago-Auckland-Sydney route as of today, July 6 and Sydney-Auckland-Santiago as of July 8.

LAN hereby confirms its commitment to uphold the highest standards in matters of safety and apologizes for any inconvenience these matters, beyond the company’s control, may cause its passengers.

In addition, LAN will inform passengers whose flights are cancelled and will further protect their travel in subsequent flights once operations are reinstated.

For permanent updates on cancelled and special flights, passengers are requested to check this link:

• See details of affected international flights 
• See details of affected domestic flights in Argentina
• See details of affected domestic flights in Chile
• See details of special flights to and from Australia

For the latest information of your flight we suggest you review our Flight status service before heading to the airport.

To respond to all the clients whose flights have been affected more efficiently, the company has implemented a new Reschedule your flight tool, so that those passengers who need to change their itinerary and find out about the status of their flights can do so directly through this platform.

The company is providing all possible commercial assistance in this situation, which in itself is beyond its control. For this reason, passengers on affected flights may choose from the following alternatives, as long as these changes are requested and processed no more than 30 days after the original travel date:

• A date change: You may reschedule your trip up to July 11 for domestic flights and September 14 for international flights, for the next LAN flight with space available. On later dates, a fine will not apply, but if there are only higher fares available for the flight you choose, you must pay the difference.
• A route change: You may change your trip to another LAN destination. No fines apply, but you must pay any differences in fares.
• See details of current commercial procedures

Passengers who need to regularize their situation can do so calling our Contact Center, available 24 hours a day. 

• Chile: 600 526 2000
• Peru: 213 8200
• Argentina: 0810 9999 526
• Australia: 1800 558 129
• United States: 1-866- 435 95 26
• Europe: (44) 800 9776100

The company also informs that it has added additional flights to Buenos Aires today to transfer passengers whose flights were cancelled yesterday and who still wish to travel. These passengers are advised to reschedule their flight in any of the ones today to and from Buenos Aires that has space available.

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