Special Services
LAN offers its passengers special services in order to provide them with a more comfortable travel experience. The following is a list of special services you can request for your trip by contacting our Call Center or by visiting one of our LAN sales offices.
Unaccompanied minors
Definition
Unaccompanied minors (UM) are defined as children between five and eleven traveling without a responsible adult, with LAN assuming responsibility for the minor.
The service can be optional or mandatory depending on the age of the minor.
- Children between 0 and 4: not eligible for the UM service.
- Children between 5 and 11: mandatory UM service.
- Children between 12 and 15: optional UM service
Service requests
This service must be requested a minimum of 24 hours prior to the flight’s departure via our Call Center or a LAN Sales Office.
IMPORTANT: It is required that the service to have been previously confirmed by LAN for the child to be boarded. Minors who arrive at the airport without the service having been confirmed for them will not be boarded.
Flight changes are subject to the conditions of the airfare purchased.
General Information
UM service is available in our Tourist and Business classes. The service is not available in First Class.
It can only be arranged via Sales Offices and the Call Center. The service is not available via LAN.com.
The maximum number of UM that can travel on the same plane is:
- Boeing 767 and Airbus A-340 aircraft: a maximum of four UM per aircraft.
- Airbus A-320, A-319, A-318 aircraft: a maximum of two UM per aircraft.
The adult responsible for the child traveling as an Unaccompanied Minor must fill out the Minor Transport Form, which will be provided at the airport at the check-in counter.
Recommendations and suggestions
- Direct flights: use this service on non-stop flights so the UM travels in a direct fashion and avoids connection and transit processes.
- Carry-on luggage: label the carry-on luggage with relevant contact information.
IMPORTANT: only pack what is indispensable for the trip, and try to avoid including objects of value that may get lost (laptops, cameras, video games, etc.) as LAN shall not be held responsible for the loss of such objects.
- When checking in at the airport: arrive at the Check-in counter in advance to make the necessary arrangements for the service, complete the Minor Transport Form (which will be provided when you check in) and wait at the airport for at least 20 minutes after the plane carrying the UM takes off.
- Form information: provide all the required information for the minor and for the person who will receive the minor in the city of destination.
Service fees
- For LAN domestic flights within Chile , Peru and Argentina , a service fee of US$15 will be charged per flight.
- For LAN international flights, a service fee of US$75 will be charged per flight.
Service requests
- This service must be requested a minimum of 24 hours prior to the flight's departure. It is required that the service be confirmed for the child to be boarded.
- Flight changes are subject to the conditions of the air fare purchased.
